Mirranda Cole
Port Richey,FL
Summary
Dynamic Service Advisor with a strong work ethic and exceptional customer service skills at Ocean Honda Port Richey. Proven track record of exceeding sales targets and enhancing customer satisfaction through effective communication and vehicle assessment. Adept at multitasking and fostering teamwork, driving repeat business and loyalty.
Overview
5
5
years of professional experience
Work History
Service Advisor
Ocean Honda Port Richey
11.2021 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Assistant Service Manager
Ocean Honda Port Richey
03.2023 - 04.2024
- Met with customers to discuss service needs and develop effective and practical solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
- Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.
BDC Service Representative
Maus Nissan
06.2020 - 11.2021
- Coordinated effectively with various departments within the dealership to facilitate seamless transactions between sales, finance, parts, and service teams.
- Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
- Maintained accurate records of customer interactions, improving database quality and facilitating targeted followups.
- Developed strategies for outbound call campaigns, resulting in increased bookings for service appointments.
Education
Fivay High School
Hudson, FL06.2019
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Complaint resolution
- Goal-oriented mindset
- Workflow management
Timeline
Assistant Service Manager
Ocean Honda Port Richey
03.2023 - 04.2024
Service Advisor
Ocean Honda Port Richey
11.2021 - Current
BDC Service Representative
Maus Nissan
06.2020 - 11.2021
Fivay High School