MIRRANDA EID
Mesa,AZ
Summary
Highly-motivated employee with exuberant energy. Extremely eager with a desire to take on new roles and challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Box Office Representative
Ballet Arizona
Phoenix, Arizona
11.2023 - Current
- Provided ticketing services to guests, including taking payments for tickets and issuing tickets in exchange for payment.
- Managed customer service inquiries such as refunds, exchanges, and lost or stolen tickets.
- Created reports summarizing sales activity and performance goals achieved daily or weekly.
- Maintained positive working relationship with fellow staff and management.
- Collaborated with marketing team on strategies to increase ticket sales.
- Assisted in resolving any customer complaints or disputes in a timely manner.
Assistant Merchandise Manager
Marquee Theatre
Tempe, AZ
05.2023 - Current
- Closed the gap between the band and the venue, being the main point of contact
- Handling arrangements to ensure a successful, and profitable show
- Promoted band merchandise through out the length of a show, offering the best product to patrons and ensuring their satisfaction
- Presented the merchandise in an efficient and appealing placement where the product and price were easily visible
- Closing each show with a settlement
- Confirming all sales and transactions after reviewing records thoroughly and accurately
- Ensure that each party gets their respective share of profits from the event, as per the contract.
Assistant Store Manager
Fedex Office Print & Ship Center
Mesa, AZ
03.2021 - 05.2023
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Cultivated customer loyalty, promoted repeat business and improved sales
- Offered advice and assistance, paying attention to special needs
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Successfully de-escalate intense interactions in a calm, amiable manner.
Deli Lead
Haggen
Oak Harbor, WA
07.2017 - 01.2021
- Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm
- Offered product samples to customers, generating additional sales through taste-testing
- Greeted customers at deli counter to fulfill requests and answer questions
- Maintained a clean, sanitary station that was up to standards per health codes.
Cashier
University Book & Supply
Cedar Falls, IA
06.2016 - 06.2017
- Assisted customers by answering questions and fulfilling requests
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Answered questions about store policies and concerns to support positive customer experiences.
Customer Service
Shopko Stores Operating Co. LLC
Fort Madison, IA
11.2013 - 04.2016
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
- Listened to customer needs and desires to identify and recommend optimal products
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer
- Worked with diligence to regularly meet or exceed special targets, including store credit applications, special donations and specific product promotions.
Education
Bachelor of Arts in English -
University of Northern Iowa
07.2020
Associate of Arts And Sciences in Liberal Arts & Sciences -
Southeastern Community College
05.2014
Diploma -
Fort Madison High School
06.2012
Skills
- Energetic Team Member
- Interactive Communication Skills
- Sales and Promotion
- Cash Management Operation
- Retail Management
- English
- Accountability
- Proofreading
Timeline
Box Office Representative
Ballet Arizona
11.2023 - Current
Assistant Merchandise Manager
Marquee Theatre
05.2023 - Current
Assistant Store Manager
Fedex Office Print & Ship Center
03.2021 - 05.2023
Deli Lead
Haggen
07.2017 - 01.2021
Cashier
University Book & Supply
06.2016 - 06.2017
Customer Service
Shopko Stores Operating Co. LLC
11.2013 - 04.2016
Bachelor of Arts in English -
University of Northern Iowa
Associate of Arts And Sciences in Liberal Arts & Sciences -
Southeastern Community College
Diploma -
Fort Madison High School