Mirria Stacks
Beaumont,TX
Summary
Dedicated and hardworking professional skilled in team leadership, training and development, as well as creation and implementation of programs and protocols. Offering to work both independently and as collaborative member of team to improve processes and meet organizational goals.
Observant correctional officer with several years of experience keeping order and avoiding dangerous situations within jails or prisons. Motivated and energetic leader recognized for generating respect and obedience from most difficult individuals. In-depth knowledge of use and care of firearms and restraint methods.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Correctional Officer
Texas Department Of Criminal Justice
Beaumont
07.2023 - Current
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Served as a role model for inmates by demonstrating positive behavior and promoting educational and vocational training programs.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Supervised offender work assignments and evaluated performance for compliance with standard regulations.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Maintained clear and open communications with facility areas to support safe operations.
- Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
- Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
- Counseled inmates and responded to legitimate questions, concerns and requests.
- Maintained detailed logs of inmate behavior, incidents, and daily activities.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Oversaw public areas and grounds to verify cleanliness and inmate safety.
Correctional Officer
Florida Department Of Corrections
Milton, Florida
09.2022 - 06.2023
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Served as a role model for inmates by demonstrating positive behavior and promoting educational and vocational training programs.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Supervised offender work assignments and evaluated performance for compliance with standard regulations.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
Delivery Driver
FedEx
Pensacola, Florida
10.2022 - 05.2023
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Ensured accurate completion of all paperwork associated with deliveries.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Navigated routes with relevant map programs and GPS systems.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Checked tires for proper inflation before leaving on each route.
- Verified accuracy of items loaded onto truck against shipping documents.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Assisted warehouse personnel in packing orders when necessary.
- Transported and safely delivered items to prevent damage or loss.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Inspected vehicles' condition, supplies and equipment before and after trips
Manager
Metro by T-Mobile
Pensacola
11.2019 - 10.2022
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Recruited and trained new employees to meet job requirements.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Delegated work to staff, setting priorities and goals.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Customer Service Representative
Alorica
Pensacola
08.2019 - 12.2019
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Strengthened customer retention by offering discount options.
- Answered customer inquiries via phone, email, and chat.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
Customer Service Cashier
Sam's Club
Fort Walton Beach, Florida
07.2018 - 05.2019
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Greeted customers promptly and responded to questions.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Education
High School Diploma -
Choctawhatchee High School
Fort Walton Beach, FL05-2017
Some College (No Degree) - Criminal Justice
Northwest Florida State College
Niceville, FLSkills
- Surveillance
- Incident prevention
- Work crew management
- Dispatch
- First aid and CPR certified
- Weapons training
- Observation
- Staff management
- Warehouse safety
- Order picking
- Heavy lifting
- Load planning
- Barcode scanning
- Delivery logging
- Teamwork and collaboration
- Cargo handling
- Multitasking and organization
- Payment collection
- Sales expertise
- Training and onboarding
- Customer service
- POS system operations
- Sales transactions
Certification
- Texas Department of Criminal Justice completion of academy certification
Timeline
Correctional Officer
Texas Department Of Criminal Justice
07.2023 - Current
Delivery Driver
FedEx
10.2022 - 05.2023
Correctional Officer
Florida Department Of Corrections
09.2022 - 06.2023
Manager
Metro by T-Mobile
11.2019 - 10.2022
Customer Service Representative
Alorica
08.2019 - 12.2019
Customer Service Cashier
Sam's Club
07.2018 - 05.2019
High School Diploma -
Choctawhatchee High School
Some College (No Degree) - Criminal Justice
Northwest Florida State College