Mirta Figueroa
Miami,FL
Summary
Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Overview
15
15
years of professional experience
Work History
Permit Processor
RR Permit Consultants, Inc
Coral Gables, FL
01.2021 - Current
- Plans processing for Building Permits
- Including online submittals and City’s portal knowledge Demolition Permits, New Construction Permits, Interior and Exterior Remodeling
- Walk Through for plans review at Building Department.
Sales Representative | License #W579950
Primerica
Miami, FL
07.2019 - 08.2020
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Presented products and services to prospective and existing customers to meet client needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Increased revenue by applying in-depth product or service knowledge and persuasive communication skills to complete sales.
- Identified customer needs by asking questions and advising on best solutions and services.
- Monitored customer order process and addressed customer issues.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Sought out new clients and developed clientele by networking to find new customers.
- Maintain reports and record of Insurance Policies
Lead Teller & Personal Banker
Citibank
03.2009 - 09.2018
- Process standard teller transactions for customers including servicing client accounts, accepting loan payments, cashing checks, cash advance, handling night drop deposits, wire transfers
- Balanced Atm’s, support BM to get ready for Audit and BCA reviews
- Participate in daily sales activities and branch sales promotions to peak customer interest and refer customers to Personal Banker
- Drive efforts in the Branch to identify and implement service behaviors that improve the overall customer experience
- Provide customers with superior and quality customer service while performing efficient and accurate transaction processing
- Maximize client solutions by referring clients for new products and services based on their financial goals while performing basic banking transactions
- Daily balancing of the vault which exceeded $450,000
- Deliver outstanding customer service by executing financial transactions in accordance with bank policies and procedures.
Education
Business Computer Specialist
New Professions Technical Institute
10.2005
Accountant
Instituto San Vicente De Paul
11.1994
Skills
- Microsoft Office and Excel
- Inventory Monitoring
- Records Maintenance
- Marketing Strategy Development
- Verbal and Written Communication
- Time Management
- Financial Needs Assessment
- Critical Thinking
- Customer Service
- Attention to Detail
- Relationship Building
- Problem Solving
Languages
Languages
English
Professional
Spanish
Professional
Timeline
Permit Processor
RR Permit Consultants, Inc
01.2021 - Current
Sales Representative | License #W579950
Primerica
07.2019 - 08.2020
Lead Teller & Personal Banker
Citibank
03.2009 - 09.2018
Business Computer Specialist
New Professions Technical Institute
Accountant
Instituto San Vicente De Paul