Mirta Alejandra Virgen
Fairfield,California
Summary
Professional Warehouse Manager offering 10 years of expertise in supervising, training and customer service. Successful in meticulously managing logistics, planning employee schedules and communicating with other departments to provide smooth business operations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Stockroom Manager
AAFES Travis Exchange
01.2023 - Current
- Responds to customer concerns, working with the managers to significantly raise customer satisfaction ratings.
- Interviews, hires, and trains staff associates and equipped them to comply with company policies and procedures.
- Supervises and evaluates staff, enabling them to improve skills, achieve daily objectives, and attain advancement. Shares problem-solving techniques, lessons learned, and best practices to help them grow both individually and as a goal-driven team.
- Develops talent by recognizing strengths and motivating associates to maximize their abilities, resulting in several promotions to leadership positions.
- Provides weekly work schedules to employees to accommodate business demands and vacation requests.
- Maximizes coverage by carefully allocating resources, setting schedules, and delegating assignments.
- Inventories warehouse stock on monthly, quarterly and annual basis.
- Oversees warehouse staff and maintains efficiency in fast-paced environment.
Assistant Store Manager (BR)
Army And Air Force Exchange Services
01.2021 - 01.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Received and transported merchandise in harsh and difficult environments.
Shift Manager (Retail)
Army And Air Force Exchange Service AAFEES
09.2020 - 01.2021
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Collaborated with other leaders and executives to direct workflow and support operations.
Warehouse Foreman
Army And Air Force Exchange Services
12.2018 - 09.2020
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Supervised warehouse operations by managing employees during shifts.
- Oversaw daily operations and shipping and handling processes.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Loss Prevention Specialist
Ross Stores
10.2010 - 08.2016
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
- Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Completed loss control surveys for underwriting information and evaluation.
- Built strong partnerships by gaining customer trust for implementation of viable loss control strategies.
- Identified company resources, determined client risk factors and promoted solutions to establish solid client base.
Chaplain Assistant
United States Army
12.2003 - 10.2008
- Provided spiritual guidance, emotional support and direct care to residents, family members and staff.
- Applied knowledge regarding crisis interventions to assist in emergency situations.
- Met with individuals, discussed issues compassionately and determined appropriate type of involvement to meet spiritual needs.
- Managed office and maintained records and files to offload administrative duties from chaplain.
Education
Bachelor of Arts - Political Science And Government
San Francisco State University
San Francisco, CA07.2016
Associate of Arts - Criminal Justice
City College of San Francisco
San Francisco, CA06.2014
Skills
- Performance Monitoring
- Vendor Relations
- Leadership Abilities
- Resource Allocation
- Record Keeping
- Supply Chain Management
Languages
Spanish
Native or Bilingual
Certification
The Business of Retail (NRF)
Timeline
Stockroom Manager
AAFES Travis Exchange
01.2023 - Current
Assistant Store Manager (BR)
Army And Air Force Exchange Services
01.2021 - 01.2023
Shift Manager (Retail)
Army And Air Force Exchange Service AAFEES
09.2020 - 01.2021
Warehouse Foreman
Army And Air Force Exchange Services
12.2018 - 09.2020
Loss Prevention Specialist
Ross Stores
10.2010 - 08.2016
Chaplain Assistant
United States Army
12.2003 - 10.2008
Bachelor of Arts - Political Science And Government
San Francisco State University
Associate of Arts - Criminal Justice
City College of San Francisco
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