Mirtha Duarte
Wilmington,NC
Summary
Dynamic Cancer Research/Customer Support Specialist with a proven track record at Miami Cancer Institute, excelling in effective customer support and problem-solving. Enhanced patient satisfaction through empathetic communication and timely issue resolution, while collaborating with teams to drive improvements. Skilled in data analysis, ensuring high-quality service in a fast-paced environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cancer Research/Customer Support Specialist
Miami Cancer Institute
10.2023 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Multitasked to handle diverse Patient needs in high-volume case setting, prioritizing tasks to keep up with challenging deadlines.
- Multitasked to handle diverse patient needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to patient concerns.
- Provided timely assistance to patients via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Collaborated with cross-functional teams to address patient concerns and improve overall quality.
- Multitasked to handle diverse patient needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
Researcher
Syneos Health, Durham, NC
09.2020 - 07.2023
- Gathered and organized information for research purposes.
- Conducted thorough literature reviews to identify gaps in knowledge and inform future research directions.
- Collaborated with interdisciplinary teams to conduct comprehensive studies and generate valuable insights.
- Applied ethical considerations throughout all stages of the research process, safeguarding participant welfare and data integrity.
Education
Bachelor of Arts - Medical Microbiology and Bacteriology
Adelphi University
Garden City, NYNo Degree - Medical Microbiology And Bacteriology
Long Island University
Greenvale, NYSkills
- Effective customer support
- Empathy and patience
- Problem-solving
- Customer response
Certification
- Clinical Microbiology and Serology
Languages
Spanish
Native or Bilingual
French
Professional Working
Timeline
Cancer Research/Customer Support Specialist
Miami Cancer Institute
10.2023 - Current
Researcher
Syneos Health, Durham, NC
09.2020 - 07.2023
Bachelor of Arts - Medical Microbiology and Bacteriology
Adelphi University
No Degree - Medical Microbiology And Bacteriology
Long Island University
Similar Profiles
Sofia LumbreSofia Lumbre
Volunteer at Miami Cancer InstituteVolunteer at Miami Cancer Institute
Nathalie PelarinNathalie Pelarin
Oncology Infusion Nurse at Miami Cancer InstituteOncology Infusion Nurse at Miami Cancer Institute
Katherine YacKatherine Yac
Medical Scribe at Miami Cancer InstituteMedical Scribe at Miami Cancer Institute
Amber J. JohnsonAmber J. Johnson
REALTOR®/ Agent Trainer and Mentor at Coldwell Banker Sea Coast RealtyREALTOR®/ Agent Trainer and Mentor at Coldwell Banker Sea Coast Realty
SHELBY EDLINGSHELBY EDLING
Passenger Service Driver at Business to Business Partnership With UberPassenger Service Driver at Business to Business Partnership With Uber