Mirtha Marchena

My focus is to support all aspects of the business

Coordinated staff responsibilities to support daily operations. Assisted in delivering exceptional customer service to enhance client satisfaction. Contributed to a positive work environment through effective team collaboration.

and productive work environment by communicating with teal members and setting clear goals.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Worked flexible hours across night, weekend, and holiday shifts.

• Delivered prompt room service orders to guests, ensuring satisfaction and adherence to hotel standards.
• Maintained cleanliness and organization of service carts, enhancing operational efficiency.
• Communicated effectively with kitchen staff to coordinate special requests and dietary needs.
• Assisted guests with inquiries regarding menu options, contributing to positive dining experiences.
• Collaborated with housekeeping team to ensure rooms were properly prepared for service delivery.
• Contributed towards a welcoming atmosphere by providing a warm smile and personalized greeting upon each interaction with guests.