Mirtnesh Campbell
Kansas City
Summary
Dynamic professional with a strong background in customer interactions and service solutions, excelling in conflict resolution, communication, and problem-solving to drive customer satisfaction and loyalty. Proven ability to collaborate effectively within teams while adapting to evolving needs, consistently focused on achieving results through empathetic and efficient service. Experienced in venipuncture techniques and patient interaction in clinical settings, demonstrating meticulous attention to detail and a thorough understanding of safety protocols for accurate specimen collection. Committed to fostering a calm environment during procedures, ready to embrace new challenges and contribute to organizational success with dedication and enthusiasm.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Package Handler
FedEx
06.2025 - 09.2025
- Maintained cleanliness and organization of work area to adhere to safety standards.
- Contributed to overall company growth by consistently meeting or exceeding productivity goals and maintaining a strong work ethic throughout daily operations.
- Collaborated with team members to meet daily operational goals and improve workflow.
- Multitasked effectively under pressure, consistently meeting deadlines without compromising quality or safety standards.
- Maximized storage space utilization by organizing packages in a logical, systematic manner according to size and weight.
- Used hand-held scanners and physical logs to accurately track item movements.
Donor Care Tech-Driver
Community Blood Center- Kansas City Donor Center
07.2024 - 10.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
Dispatcher
G2 Secure Staff
08.2023 - 05.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with agents on floor, while coordinating and tracking flights.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Maintained accurate records of all dispatched calls, improving data for future analysis.
Team Member
Chick-fil-A
07.2020 - 05.2021
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
College -
Metropolitan Community College - Maple Woods
Kansas City, MO01.2024
High School -
Homeschool, Hybrid School (Ignite Academy)
01.2022
Skills
- Staff training and development
- Time management
- Equipment operation
- Customer service
- Team collaboration
- Patient care
- Sample and specimen collection
- Data entry
- Specimen preparation
Certification
- PT - Phlebotomy Technician
Timeline
Package Handler
FedEx
06.2025 - 09.2025
Donor Care Tech-Driver
Community Blood Center- Kansas City Donor Center
07.2024 - 10.2024
Dispatcher
G2 Secure Staff
08.2023 - 05.2024
Team Member
Chick-fil-A
07.2020 - 05.2021
High School -
Homeschool, Hybrid School (Ignite Academy)
College -
Metropolitan Community College - Maple Woods