Berlanda Louis
Administrator
Gardner,MA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
Work History
Customer Service Representative
Lettie and Eurika convenience store
Port-de-Paix, Haiti
10.2014 - 11.2018
- Assiste professionals with disabilities, ensuring personalized support and care.
- Administrate medications.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Implemented and developed customer service training processes.
Education
High School Diploma -
College Notre Dame De Lourdes
Haiti 10.2014 - 12.2020
Bachelor of Science - Faculty of Administrative Sciences
Haitian Public University
Haiti 10.2020 - 06.2023
Skills
Customer service
Data entry
Team collaboration
Reading comprehension
Documentation
Computer proficiency
Data collection
Languages
Haitian Creole
Native language
English
Beginner (A1)
A1
French
Native/ Bilingual
A1
Timeline
Bachelor of Science - Faculty of Administrative Sciences
Haitian Public University
10.2020 - 06.2023
Customer Service Representative
Lettie and Eurika convenience store
10.2014 - 11.2018
High School Diploma -
College Notre Dame De Lourdes
10.2014 - 12.2020