Misael Cervantes
San Antonio,TX
Summary
Dynamic and detail-oriented professional with a strong background in customer service at Taco Cabana and HEB Grocery Store. Proven ability to enhance team performance through effective communication and teamwork. Skilled in order accuracy and safety protocols, consistently achieving high customer satisfaction in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Team Member
Taco Cabana
09.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
Curbside Shopper
HEB Grocery Store
03.2024 - 07.2024
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
Education
High School Diploma -
Texas Online Preparatory School
Online05-2025
Skills
- Customer service
- Attention to detail
- Clear communication
- Teamwork and collaboration
- Computer skills
- Product knowledge
- Goal setting and achievement
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Coding and Programming
- Reading
- Biology
Timeline
Team Member
Taco Cabana
09.2024 - Current
Curbside Shopper
HEB Grocery Store
03.2024 - 07.2024
High School Diploma -
Texas Online Preparatory School
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