Misael Hernandez
Durham,NC
Summary
Results-driven Splicing Associate with a strong background in supplier relations, purchasing, and resource coordination. Proven ability to collaborate effectively across departments to assess and fulfill diverse operational needs. Committed to enhancing efficiency and fostering positive relationships that drive organizational success. Adept at navigating challenges with a solutions-oriented approach, ensuring seamless project execution and stakeholder satisfaction.
Overview
10
10
years of professional experience
Work History
Fiber Optic Technician
Prince Telecom
Garner, NC
02.2024 - Current
- Increased network reliability through meticulous fusion splicing, termination, and testing of fiber optic cables.
- Enhanced network performance by efficiently installing and maintaining fiber optic systems.
- Upheld quality standards in all completed work by strictly following established procedures for handling delicate components such as optical fibers, connectors, and hardware devices.
- Provided exceptional customer service through clear communication about project progress, timelines, and expectations throughout the process.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
Inventory Associate
Millennium Print Group
Raleigh, NC
04.2022 - Current
- Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
- Managed inventory storage in clean and organized fashion.
- Maintained inventory count, tracked usage and documented variances.
- Placed orders for new supplies based on established needs and special circumstances.
Lift Operator
ADUSA LLC
Butner, NC
02.2021 - 03.2022
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
Guest Service Agent
Hotel Royalton Riviera Cancun
Mexico, Cancun
06.2015 - 11.2019
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Provided guest assistance and recommendations for tourist attractions.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Greeted guests upon arrival and offered assistance.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Recommended hotel services or amenities that guest may find useful.
- Maintained consistent positive customer feedback.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collected room deposits, fees and payments.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
Education
Diploma - Mechanics And Repairers
Northern High School
Durham, NC06.2014
Skills
- Fiber optic
- Field technician
- Inventory Tracking
- Forklift Operation
- Cleaning
- Unloading Cargo
- Storage Organization
- Inventory Counting Proficiency
Reporting capabilities
- Shipping and packaging
- Product and service sales
- Sales Goals
- Systems and software programs
- Equipment operation
- Information Confidentiality
- Office streamlining
- Marketing
Timeline
Fiber Optic Technician
Prince Telecom
02.2024 - Current
Inventory Associate
Millennium Print Group
04.2022 - Current
Lift Operator
ADUSA LLC
02.2021 - 03.2022
Guest Service Agent
Hotel Royalton Riviera Cancun
06.2015 - 11.2019
Diploma - Mechanics And Repairers
Northern High School