Misael Hernandez
Sanjuan,TX
Summary
Resourceful Program Assistant skilled in conflict mediation and effective communication. Experience in problem-solving and team collaboration gained through refereeing, contributing to a positive environment. Capable of managing resident inquiries and complaints efficiently, fostering strong relationships and ensuring satisfaction.
Overview
4
4
years of professional experience
Work History
Program Assistant
City Of San Juan
San Juan, Texas
06.2023 - Current
- Addressed resident inquiries and concerns to enhance community satisfaction.
- Provided technical assistance to program participants by responding to inquiries via phone or email.
- Fostered positive relationships with staff and management to support program goals.
- Identified customer needs through active listening and engagement to improve service delivery.
Soccer Official
Self Employed
San Juan, Texas
01.2022 - Current
- Officiated soccer matches, ensuring adherence to rules and regulations.
- Maintained up-to-date knowledge of rules through ongoing training sessions.
- Monitored and enforced rules and regulations of the game.
- Mediated conflicts between players and coaches to maintain a fair and respectful playing environment.
- Intervened to prevent physical altercations between players or spectators.
- Trained new officials by sharing best practices and techniques to enhance their officiating skills.
- Evaluated game performance to improve officiating skills and techniques.
Education
High School Diploma -
Psja Early College High School
San Juan, TX05.2023
Skills
- Valid Driver's license
- Equipment Inspections
- Equipment Inspection
- Safety Monitoring
- Injury Prevention
- Time management
- Problem solving
- Issue prevention
- Complaint resolution
- Team collaboration
- Diplomatic Communication
- Valid Driver's license
- Issue prevention
- Valid Driver's license
Languages
Spanish
Limited
Timeline
Program Assistant
City Of San Juan
06.2023 - Current
Soccer Official
Self Employed
01.2022 - Current
High School Diploma -
Psja Early College High School