Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Misael Hinojosa

Bend,OR

Summary

I am a Energetic Technology Associate offering one year background resolving hardware and software faults, maintaining network systems and managing inventories. I've always been a Tech-savvy and a team-oriented professional well-versed in conducting computer diagnostics and installing and configuring computers and electronics components. Having been certified in CompTIA A+,CompTIA Sec+, ISC2 CC. I am Dedicated to meeting or exceeding team and personal objectives by applying my creative problem-solving skills.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Help Desk Analyst

Les Schwab
03.2025 - Current
  • Password Resets
  • Account logins
  • User account set ups
  • Networking troubleshooting
  • Remote in support
  • Peripheral replacement
  • Printer support
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Used ticketing systems to manage and process support actions and requests.
  • Identified and solved technical issues using variety of diagnostic tools and tactics.
  • Trained and supported end-users with software, hardware, and network standards and use processes.

ITS Student Technology Assistant I and II

Central Oregon Community College
04.2024 - 03.2025
  • Provided Tier 1 & 2 Student Tech Support Troubleshoot basic technical issues for students and staff at COCC
  • Developed training materials and procedures and trained users in proper use of hardware and software.
  • Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.
  • Installed and performed minor repairs to hardware, software and peripheral equipment by following design or installation specifications.
  • Responded to staff inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Assisted in development of system security protocols.
  • Reset passwords
  • Login issues
  • Basic Network Troubleshooting

Education

Associate of Applied Science - Computer Information Systems

Central Oregon Community College
Bend, OR
06.2025

Skills

  • DNS
  • Computer Networking
  • Remote access software
  • Technical support
  • PowerShell
  • Time management
  • Customer service
  • Problem solving
  • VPN
  • Troubleshooting
  • Organizational skills
  • Software troubleshooting
  • Help Desk
  • Microsoft Office
  • Communication skills
  • VMWare
  • Operating Systems

Certification

  • Driver's License
  • CompTIA Sec+, 03/01/25, 03/01/29
  • CompTIA A+, 06/01/24, 06/01/27
  • ISC2 CC, 06/01/24, 09/01/26

Personal Information

Willing To Relocate: Anywhere

Timeline

Help Desk Analyst

Les Schwab
03.2025 - Current

ITS Student Technology Assistant I and II

Central Oregon Community College
04.2024 - 03.2025

Associate of Applied Science - Computer Information Systems

Central Oregon Community College

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