Misael Martinez
Sparks,NV
Summary
Results-driven Branch Manager and operations leader with over 26 years of experience in sales, customer service, operations management, compliance, and employee development. Proven success leading branch operations, driving revenue growth, improving profitability, managing inventory, and developing high-performing teams. Skilled in business development, strategic planning, budgeting, negotiations, and process improvement. Bilingual in English and Spanish with a strong commitment to customer satisfaction, operational excellence, and team success.
Overview
28
28
years of professional experience
Work History
Branch Manager
Slakey Brothers
Reno, Nevada
12.2024 - Current
- Lead all aspects of branch operations, including sales, customer service, warehouse, delivery, inventory management, and employee development.
- Manage branch profitability by monitoring expenses, controlling costs, and optimizing operational efficiency while maintaining high levels of customer satisfaction.
- Supervise, coach, and develop team members, fostering a culture of accountability, safety, teamwork, and continuous improvement.
- Drive sales growth through relationship building, strategic business development, and collaboration with inside and outside sales teams.
- Oversee inventory management, purchasing, and asset protection to ensure product availability and operational excellence.
- Ensure compliance with company policies, safety standards, and operational procedures.
DJ /Community Engagement/Emcee/Officiant
Reno, Nevada
05.1998 - Current
- Plan and execute events ensuring timely setup and smooth transitions with vendors.
- Identify and nurture customer relationships, enhancing community engagement.
- Collaborate with local organizations to support fundraising initiatives.
- Serve as board member and council participant for community advocacy.
- Adapt to high-paced environments, ensuring effective problem-solving.
- Orchestrate seamless events as DJ/Emcee, fostering community engagement through fundraising initiatives and non-profit board membership.
- Drive sales growth by identifying prospects, nurturing leads, and maintaining strong customer relationships in a fast-paced environment.
- Coordinate with vendors to ensure smooth workflow transitions, demonstrating adaptability in high-pressure situations.
- Contribute to Latino Stakeholders Council, shaping community programs and events to create lasting positive impact.
- Meticulously plan and forecast to guarantee punctual event execution, consistently meeting client expectations.
- Orchestrate dynamic community events as DJ/Emcee, fostering engagement and driving fundraising initiatives through seamless execution and relationship building.
Benefit Solution Consultant
Clark and Associates
Reno, Nevada
11.2023 - 10.2024
- Consult with clients on benefit solutions, enhancing their understanding and satisfaction.
- Train clients in compliance, ensuring adherence to regulations and reducing risks.
- Facilitates benefit elections, guiding employees and employers to make informed decisions.
- Processes enrollment and life status changes, maintaining accurate client records.
- Served as a local Chamber Ambassador, expanding business networks and opportunities.
- Optimize benefit options for clients through data-driven analysis, enhance client satisfaction, and streamline enrollment processes for improved operational efficiency.
- Develop creative strategies to expand the client base, leveraging networking opportunities and local partnerships to drive business growth and market presence.
EHS Compliance Technician III
Tesla
Sparks, Nevada
03.2018 - 11.2023
- Implement SOPs and train new hires, enhancing safety compliance across departments.
- Coordinate emergency response, leading to improved incident management and team readiness.
- Develop compliance regulations, ensuring adherence to industry standards and safety protocols.
- Spearhead EHS compliance initiatives, developing and implementing new operational procedures while coordinating cross-functional safety protocols.
- Led new hire training programs and emergency response team, enhancing workplace safety and regulatory adherence across departments.
- Pioneered standard safety procedures and compliance regulations, fostering a culture of continuous improvement in EHS practices.
- Partnered with diverse teams to ensure regulatory compliance, streamlining communication channels for effective safety management.
- Meticulously developed and maintained EHS documentation, ensuring accuracy and accessibility of critical safety information.
- Spearhead cutting-edge EHS initiatives, fostering a culture of continuous improvement and driving measurable enhancements in workplace safety practices.
Client Services Representative
TriNet HR
Reno, Nevada
09.2013 - 03.2018
- Manage internal cross-functional team and client contact providing solutions.
- Manage a client portfolio with average service fee revenue of $2.4M annually, encompassing clients with 20-75 work site employees.
- Identify issues that customers want solved and clearly define and communicate to the cross-functional team such as New Hire Enrollment, Benefits, I-9 Verifications, LOA, Payroll.
- Mobilize resources expertise and capacity to develop and deliver integrated HR Operational Solutions.
- Provide cost/Benefit analyses for customer leadership to understand cost implications.
- Facilitate customers and internal relationships by using a consultative and coaching approach.
- Secure Necessary resources and manage project to design, develop and deliver appropriate solutions.
Benefits Customer Service
Renown Health
Reno, Nevada
02.2010 - 09.2013
- Processed HIPAA paperwork, ensuring compliance and accuracy.
- Coordinated health insurance benefits, enhancing customer satisfaction.
- Managed Medicare Advantage plans, improving member support.
- Followed up with stakeholders, resolving issues efficiently.
- Reviewed claims with Catamaran, optimizing approval processes.
- Administered HIPAA compliance, coordinated health insurance benefits, and managed Medicare Advantage plans, ensuring accurate processing and regulatory adherence.
- Streamlined claims reprocessing for members and providers, reducing turnaround time and improving customer satisfaction rates.
- Liaised between customers, providers, and facilities to resolve complex benefit issues, fostering strong relationships and enhancing communication channels.
- Meticulously reviewed approvals and denials with Catamaran, ensuring accuracy and compliance in all benefit-related decisions.
- Provided comprehensive customer service for diverse insurance plans, addressing inquiries and resolving issues to maintain high client satisfaction levels.
Manager
San Plumbing Supply
Tempe, AZ
04.2006 - 12.2009
- Managed customer service, recruited clients, scheduled staff, and optimized store budget.
- Led customer service operations, managed inventory, and oversaw store budget, driving operational efficiency and enhancing client satisfaction.
- Spearheaded customer recruitment initiatives and negotiated pricing strategies, resulting in expanded client base and improved revenue streams.
- Orchestrated employee scheduling and diverse administrative tasks, fostering a cohesive team environment and streamlined workflow processes.
- Implemented robust tracking systems for inventory, purchase orders, and invoicing, optimizing supply chain management and financial accuracy.
- Revolutionized customer quote process and shipping/receiving procedures, enhancing operational efficiency and customer experience.
- Streamlined inventory management and optimized budget allocation, enhancing operational efficiency and boosting customer satisfaction rates.
Inside Sales
Southwestern Industrial
Gilbert, AZ
07.2004 - 04.2006
- Managed customer service, enhancing client satisfaction and retention.
- Recruited and onboarded new clients, expanding customer base.
- Processed orders and invoices, ensuring accuracy and efficiency.
- Conducted product training, improving team knowledge and skills.
- Negotiated pricing, securing favorable terms for new product lines.
- Drove customer acquisition and retention through strategic product training and pricing negotiations, while managing inventory and streamlining order processes.
- Optimized inventory control and purchase order tracking using Microsoft Excel, ensuring accurate stock levels and timely order fulfillment.
- Boosted sales performance by cultivating strong client relationships, efficiently managing orders, and implementing effective recruitment strategies.
- Maintained meticulous records of inventory, purchase orders, and invoices, ensuring seamless operations and financial accuracy.
- Fostered teamwork by handling diverse administrative duties, supporting colleagues, and contributing to a positive work environment.
- Spearheaded customer acquisition and retention strategies, optimizing inventory control and streamlining order processes for enhanced operational efficiency.
Education
Managment
Truckee Meadows Community College
Reno, NVHigh School Diploma -
Edward C Reed High School
SparksSkills
- Bilingual Spanish (Expert), Leadership (Experienced), Time management (Experienced), Communication (Experienced), Teamwork (Experienced), Negotiation (Experienced), Customer service (Expert), Sales (Experienced), Compliance (Skillful), Training (Skillful), Safety procedures (Skillful), Emergency response (Experienced), Inventory management (Experienced), Root cause analysis, Project management (Skillful), Benefits administration (Experienced), Event planning (Experienced), Community engagement (Experienced)
Accomplishments
Raised over $150K for local kids for services not covered by insurance.
LANGUAGES
English (Native), Spanish (Native).
Timeline
Branch Manager
Slakey Brothers
12.2024 - Current
Benefit Solution Consultant
Clark and Associates
11.2023 - 10.2024
EHS Compliance Technician III
Tesla
03.2018 - 11.2023
Client Services Representative
TriNet HR
09.2013 - 03.2018
Benefits Customer Service
Renown Health
02.2010 - 09.2013
Manager
San Plumbing Supply
04.2006 - 12.2009
Inside Sales
Southwestern Industrial
07.2004 - 04.2006
DJ /Community Engagement/Emcee/Officiant
05.1998 - Current
Managment
Truckee Meadows Community College
High School Diploma -
Edward C Reed High School
ADDITIONAL INFORMATION
- COMMUNITY INVOLVEMENT
- Volunteer Middle and High school sports
- Board member of a Non-Profit organization
- Raised over $150,000 for Non-Profits in the community
- Keynote speaker
- ACCOMPLISHMENTS
- Raised over $150K for Dodge For A Cause - Non-Profit
- Employee of the month and Quarter at Tesla
Employee of the Quarter
Tesla