MISBAH ELLAHI
Brooklyn,NY
Summary
Hardworking shift leader gifted at reviewing team tasks to ensure quality. A highly effective employee trainer who is engaging and personable. Hardworking, detail-oriented, and goal-oriented.
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Service Advisor
Genesis of Brooklyn
Brooklyn, NY
07.2026 - Current
- Recommended maintenance repairs and explained warranty coverage details to customers to support informed repair decisions.
- Prepared accurate repair orders and service write-ups to maintain efficient service documentation for technician workflow.
- Coordinated vehicle status updates between customers, technicians, and service management.
- Explained estimates, approvals, and completion details in clear, professional language.
- Reviewed multi-point inspection results and communicated priority concerns to customers.
- Resolved service issues promptly while maintaining strong customer satisfaction.
- Processed warranty and repair documentation according to dealership and manufacturer guidelines.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers' vehicles.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Reduced wait times with efficient coordination of service tasks among technicians.
Loaner Coordinator / Warranty Administrator
BMW of Brooklyn
New York
08.2024 - 03.2026
- Coordinated daily scheduling, check-out, and return of over 20 loaner vehicles, ensuring fleet availability and customer satisfaction serving over 100+ customers a day.
- Verified customer insurance, license, and eligibility in compliance with dealership and manufacturer policies.
- Conducted detailed vehicle inspections before and after use, documenting mileage, fuel levels, and any damages.
- Maintained accurate digital records of fleet usage, enabling efficient tracking and reporting.
- Provided exceptional customer service by clearly explaining loaner agreements and resolving any vehicle-related issues quickly.
- Collaborated closely with service advisors to align vehicle availability with repair timelines.
- Collected payments in absence of cashier to ensure smooth transactions.
- Assisted in preparing and submitting warranty claims, facilitating timely reimbursement from manufacturers.
- Reviewed repair orders with guidance to ensure proper documentation and compliance with OEM policies.
- Collaborated with service advisors and technicians to gather necessary claim information.
- Learned to navigate dealership management systems like Dealertrack for warranty processing.
- Maintained organized records of claims, parts returns, and warranty tracking logs, supporting audit readiness and compliance.
- Monitored claim statuses and followed up on pending or denied submissions under supervision.
- Gained knowledge of factory warranty procedures, TSBs (Technical Service Bulletins), and recall guidelines.
- Developed organizational skills by keeping warranty files audit-ready and well-documented.
- Filed all repair orders accurately to maintain organized records.
Loaner Cordinator / Cashier / Receptionist
Jaguar Land Rover Brooklyn
809 Neptune Ave
10.2023 - 05.2024
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Greet customers warmly upon arrival to enhance their experience.
- Verify insurance and license details to ensure accuracy and compliance.
- Demonstrated self-motivation by completing tasks independently and efficiently.
- Developed strong communication and organizational skills through working on group projects.
- Proven ability to learn quickly and adapt to new situations.
- Reviewed and completed paperwork, identified discrepancies, and addressed them promptly to ensure accuracy.
- Displayed initiative and creativity in resolving challenging tasks, contributing to efficient operations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated leadership skills in managing projects from concept to completion.
- Managed time efficiently in order to complete all tasks within deadlines.
Shift leader
Kosher Corner
Brooklyn, NY
10.2017 - 10.2023
- In charge of everything during evening shift
- Accountable for training new workers
- Suggest specific product purchases to meet customers' needs
- Processed various payment methods including cash, checks, and electronic benefits transfer at point of sale.
- Trained new workers to ensure effective onboarding and integration into team
- Created pricing labels for all merchandise in preparation for upcoming holiday sales.
- Coordinated large orders for delivery to New Jersey and Florida
- Oversaw all store operations and employee activities during evening shifts to ensure efficiency.
Education
BBA - Finance
Baruch College of The City University of New York
New York, NY12.2021
Associate of Arts - Business Administration
Borough of Manhattan Community College of The City University of New York
New York, NY05.2020
Skills
- Repair order preparation
- Vehicle maintenance knowledge
- Cost estimation
- Repairs scheduling
- Maintenance recommendations
- Customer service
- Handling customer complaints
- Customer relationship management
- Attention to detail
- Multitasking and organization
- Computer skills
- Problem-solving abilities
- Leadership experience
- Team player mentality
- Communication
Languages
English
Urdu
Timeline
Service Advisor
Genesis of Brooklyn
07.2026 - Current
Loaner Coordinator / Warranty Administrator
BMW of Brooklyn
08.2024 - 03.2026
Loaner Cordinator / Cashier / Receptionist
Jaguar Land Rover Brooklyn
10.2023 - 05.2024
Shift leader
Kosher Corner
10.2017 - 10.2023
Associate of Arts - Business Administration
Borough of Manhattan Community College of The City University of New York
BBA - Finance
Baruch College of The City University of New York