Sergio Ochoa
Lathrop,CA
Summary
Highly experienced Automotive Service Writer with 24 years in the automotive industry, offering a comprehensive understanding of vehicle repairs, maintenance, and shop management. Known for delivering outstanding customer service, coordinating service schedules, and managing work orders efficiently. Proficient in ALLDATA and Mitchell 1, with extensive knowledge of various automotive systems and makes. Bilingual in English and Spanish, excelling at communicating complex repair needs clearly to customers. A problem-solver and team player, dedicated to maintaining high standards of service, quality, and safety in all shop operations.
Overview
17
17
years of professional experience
Work History
Service Writer/Shop Manager
Service Point Auto Center
San Jose, CA
04.2008 - Current
- Help customers in professional and timely manner.
- Meet with customers to discuss service needs and offer available solutions.
- Increased repeat business with exceptional customer service and repairs.
- Addressed customer concerns promptly and professionally.
- Produced accurate customer estimates and clearly articulated charges to customers.
Education
General Studies
San Jose City College
San Jose, CAHigh School Diploma -
Oak Grove High School
San Jose, CASkills
- Schedule Coordination
- Repair Order Preparation
- Excellent Customer Service
- Automobile Service Industry knowledge
- Data entry
- Warranty processing
- Microsoft office
- Direct sales
- Maintaining status reports
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Service Writer/Shop Manager
Service Point Auto Center
04.2008 - Current
General Studies
San Jose City College
High School Diploma -
Oak Grove High School