Elizabeth Sturgill
Oxford,PA
Summary
Dedicated Service Writer with proven skills in customer service, schedule coordination, and problem resolution. Committed to enhancing client satisfaction and optimizing workflow efficiency.
Overview
11
11
years of professional experience
Work History
Service Writer/Shop Manager
Jeffcoats Automotive
Landenberg, PA
09.2021 - Current
- Coordinated service appointments and scheduled repairs to optimize workflow efficiency.
- Developed repair estimates and communicated options clearly to customers, fostering transparency.
- Managed customer service inquiries and resolved concerns to enhance client satisfaction.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
Server/Bartender
Sawmill Grill
Oxford, PA
04.2019 - 06.2023
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Developed drink specials that enhanced menu offerings and increased customer engagement.
- Managed bar inventory, conducted regular stock checks, and minimized waste.
- Trained new staff on menu knowledge, service protocols, and bartending techniques.
Daycare Teacher
The Growing Place
West Grove, PA
06.2016 - 09.2019
- Developed and implemented age-appropriate lesson plans to enhance children's cognitive and social skills.
- Mentored new teachers, sharing best practices for classroom management and student engagement.
- Maintained compliance with safety regulations, ensuring a secure environment for all students.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
Sales Associate
Oxford Feed and Lumber
Oxford, PA
06.2015 - 06.2017
- Assisted customers in product selection and provided knowledgeable recommendations.
- Operated point-of-sale systems to process transactions efficiently.
- Collaborated with team members to enhance customer service experiences.
- Maintained inventory levels by restocking shelves and organizing displays.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Oxford Area High School
Oxfor, PA06.2016
Skills
- Appointment scheduling
- Sales processing
- Workflow optimization
- Client support
- Repair estimates
- Appointment management
- Record preparation
- Strong organization
- Communicating with clients
Timeline
Service Writer/Shop Manager
Jeffcoats Automotive
09.2021 - Current
Server/Bartender
Sawmill Grill
04.2019 - 06.2023
Daycare Teacher
The Growing Place
06.2016 - 09.2019
Sales Associate
Oxford Feed and Lumber
06.2015 - 06.2017
High School Diploma -
Oxford Area High School