Rita Munoz
Jourdanton,TX
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Writer/Shop Supervisor
Diesel and Gas Garage
San Antonio, Texas
06.2024 - Current
- Greeted customers, listened to their vehicle concerns, and wrote up service orders.
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
- Provided cost estimates for additional repairs and services requested by customers.
- Communicated repair information to customers in a professional manner.
- Resolved customer complaints regarding service quality or billing issues promptly and professionally.
- Assisted technicians in locating parts from vendors when needed for specific jobs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Monitored employee attendance and timekeeping records for accuracy.
- Implemented cost-saving measures to reduce overhead expenses.
- Kept detailed track of inventories and supplies using computer software.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
Account Manager
TruckPro
San Antonio, TX
01.2023 - 06.2024
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Resolved customer complaints in a timely manner.
- Generated leads through cold calling activities.
- De-escalated customer interactions by providing alternative solutions to issues.
- Negotiated contracts and closed deals, focusing on long-term benefits for both the company and the client.
- Conducted market research to identify potential customers.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
- Developed strategies to increase revenue from existing accounts.
Store Manager
TruckPro
San Antonio, Texas
11.2019 - 12.2022
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
High School Diploma -
Jourdanton ISD
Jourdanton, TX05-1993
Skills
- Fluent Spanish
- Customer service expertise
- Product and service knowledge
- Communicating with clients
- Schedule Coordination
- Cost Estimates
Accomplishments
- 2023 Regional Salesperson of the Year
- 2023 North American Salesperson of the Year
Languages
Spanish
Professional
Certification
- HOLT CAT - Blue Book Training / Customer Service Training / TRAC Program - Sales Training
References
References available upon request.
Timeline
Service Writer/Shop Supervisor
Diesel and Gas Garage
06.2024 - Current
Account Manager
TruckPro
01.2023 - 06.2024
Store Manager
TruckPro
11.2019 - 12.2022
High School Diploma -
Jourdanton ISD
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