Overview
Work History
Skills
Timeline
Intern

Mischelle Fugate

Roseburg,OR

Overview

9
9
years of professional experience

Work History

Rep Tech/ Installer

JW Installers
Lakeview, WA
09.2019 - 03.2024
  • Greeted customers and responded to inquiries in a timely manner.
  • Provided customer service by answering product and service related questions.
  • Assisted customers with order placement, returns, exchanges, and refunds.
  • Created displays for merchandise according to company guidelines and standards.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Adhered to all safety regulations in the store environment.
  • Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
  • Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
  • Consistently met daily performance goals set by management team members.
  • Established positive relationships with customers through effective communication techniques.
  • Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
  • Maintained cleanliness of store area including windows, floors, counters.
  • Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
  • Ensured compliance with all applicable laws and regulations relating to the retail industry.
  • Participated in training sessions designed to improve overall job performance.
  • Responded promptly to customer inquiries regarding computer installation issues.
  • Assisted customers in setting up wireless connections for their devices.
  • Removed systems and fixtures to prepare for replacements.
  • Maintained inventory of supplies, materials and tools to complete work on job sites.
  • Mounted and connected mechanical and electrical equipment according to specifications.
  • Completed scheduled appointments on time to drive quality service.
  • Followed safety guidelines and wore protective gear when using power drills, circular saws and other power tools.
  • Filled out work orders, repair logs and maintenance plans to document work completed.

Sales Associate

Homes America
Roseburg, Oregon
02.2015 - 12.2017
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Built relationships with customers to encourage repeat business.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Attended weekly team meetings to review performance goals and objectives.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Analyzed customer feedback data to recommend improvements in service quality.
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Assessed customer needs to provide assistance and information on product features.

Skills

  • Market Research
  • Telephone reception
  • Technical Troubleshooting
  • Paperwork Processing

Timeline

Rep Tech/ Installer

JW Installers
09.2019 - 03.2024

Sales Associate

Homes America
02.2015 - 12.2017

Similar Profiles

CREATE PROFILE
Mischelle Fugate