Mischelle Fugate
Roseburg,OR
Overview
9
9
years of professional experience
Work History
Rep Tech/ Installer
JW Installers
Lakeview, WA
09.2019 - 03.2024
- Greeted customers and responded to inquiries in a timely manner.
- Provided customer service by answering product and service related questions.
- Assisted customers with order placement, returns, exchanges, and refunds.
- Created displays for merchandise according to company guidelines and standards.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Adhered to all safety regulations in the store environment.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Consistently met daily performance goals set by management team members.
- Established positive relationships with customers through effective communication techniques.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Maintained cleanliness of store area including windows, floors, counters.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Ensured compliance with all applicable laws and regulations relating to the retail industry.
- Participated in training sessions designed to improve overall job performance.
- Responded promptly to customer inquiries regarding computer installation issues.
- Assisted customers in setting up wireless connections for their devices.
- Removed systems and fixtures to prepare for replacements.
- Maintained inventory of supplies, materials and tools to complete work on job sites.
- Mounted and connected mechanical and electrical equipment according to specifications.
- Completed scheduled appointments on time to drive quality service.
- Followed safety guidelines and wore protective gear when using power drills, circular saws and other power tools.
- Filled out work orders, repair logs and maintenance plans to document work completed.
Sales Associate
Homes America
Roseburg, Oregon
02.2015 - 12.2017
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
Skills
- Market Research
- Telephone reception
- Technical Troubleshooting
- Paperwork Processing
Timeline
Rep Tech/ Installer
JW Installers
09.2019 - 03.2024
Sales Associate
Homes America
02.2015 - 12.2017