Misha Gray
Customer Services
Gary,IN
Summary
A talented visionary with the ability and judgment to resolve work related challenges without frequent involvement of superiors, while being highly focused on delivering favorable results. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
Work History
Customer Service Representative
Y&G Consulting
10.2018 - Current
- Worked independently remotely to meet the functionality needs of the company
- Implemented a responsiveness time plan to adhere to the ever-changing nature of the pandemic
- Utilized my communication skills as well as my interpersonal skills for both the employer and customer
- Managed my customer service skills and provided support to customers which lead to sales increase.
Program Coordinator II
CENTENE CORPORATION - IlliniCare
02.2017 - 10.2018
- Ensured all programs and clinical operations were in full compliance with state and federal regulations
- Closely monitored data to address trends or potential quality improvement opportunities including provider issues, service gaps, and consumer needs
- Managed oversight of clinical policies and procedures, as well as served as a program guide for staff.
Program Coordinator Team Lead
ALTASTAFF, INC - Independent Contractor for IlliniCare
02.2014 - 02.2017
- Initiated the selection, employment, and training for personal assistant positions
- Trained a small team designed to monitor and effectively meet the responsibilities of the program
- Worked directly with Medicaid/Medicare clients and agencies to facilitate their transition from a long-term care facility to living independently.
Education
Bachelor of Science - Organizational Leadership
PURDUE UNIVERSITY, SCHOOL OF TECHNOLOGY
West Lafayette, IN 05.2001 - 05.2011
Skills
Google applications
75 WPM typing capability
Customer Service
Active Listening
Product Knowledge
Data Entry
Scheduling
Customer Relations
Critical Thinking
Microsoft Office Suite
Live chat support
Technical Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
RemoteImportant To Me
Career advancementWork-life balanceTimeline
Customer Service Representative
Y&G Consulting
10.2018 - Current
Program Coordinator II
CENTENE CORPORATION - IlliniCare
02.2017 - 10.2018
Program Coordinator Team Lead
ALTASTAFF, INC - Independent Contractor for IlliniCare
02.2014 - 02.2017
Bachelor of Science - Organizational Leadership
PURDUE UNIVERSITY, SCHOOL OF TECHNOLOGY
05.2001 - 05.2011