Jennifer Rodriguez
San Antonio
Summary
I am a dedicated and highly skilled professional with extensive experience in customer services, leadership, and administrative roles across the healthcare, retail, and childcare sectors. I have experience with Google, Microsoft applications including knowledge with the Athena and Med Q software I also have medical record management, e-commerce and mentoring just to name a few. I am aspiring to grow within an organization that values exceptional care and teamwork
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Overview
27
27
years of professional experience
1994
1994
years of post-secondary education
Work History
Patient Service Representative 2
Gonzaba Medical Group
02.2023 - 08.2025
- My ability in the healthcare and customer service is exemplified by my role as a Patient Service Representative at Gonzaba Medical Group, where I efficiently managed patients by setting up, rescheduling, and cancelling appointments, physical therapy appointments and aided patients with refilling of medication.
- My role within the Gonzaba Medical Group was remote as well I would mentor new employees on how to use the job aids with respects to the physician, they scheduled the patient with.
E commerce specialist
HEB Grocery Store
San Antonio
11.2019 - 11.2023
- Managed product listings on multiple e-commerce platforms to enhance visibility.
- Analyzed customer behavior data to inform marketing strategies and improve engagement.
- Collaborated with cross-functional teams to streamline order fulfillment processes.
Day care director
Nanas daycare
San Antonio
12.2006 - 10.2016
- Supervised daily operations of childcare center, ensuring compliance with safety standards.
- Developed curriculum to foster children's growth and development across age groups.
- Managed staff schedules, ensuring adequate coverage for all classroom activities.
- Communicated with parents regarding children's progress and any concerns or updates.
- Organized community outreach programs to promote the daycare services offered.
- Implemented policies to enhance children's emotional and social learning experiences.
- Coordinated staff meetings to discuss curriculum updates and operational improvements.
- Ensured compliance with all federal, state and local regulations related to childcare services provided by the daycare center.
- Facilitated team meetings with staff members to review policies and procedures, discuss issues or concerns, provide training updates.
- Maintained records in accordance with state laws and regulations regarding health and safety standards.
- Managed daily operations of daycare facility, including staff supervision and budgeting.
- Organized activities such as art projects, games, stories, music, field trips. to stimulate learning environment.
School Bus Driver
Kids r kids
San Antonio
04.2004 - 11.2007
- Operated school bus safely along designated routes.
- Ensured student safety during boarding and disembarking.
- Conducted pre-trip inspections to maintain vehicle readiness.
- Managed student behavior to promote a safe environment.
- Assisted in the development of route plans for efficiency.
- Maintained accurate records of daily transportation activities.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Transported students and teachers on school activity trips while exercising responsible leadership.
Hospital service delivery representative
South Texas blood and tissue
San Antonio
10.1998 - 12.2001
- Managed customer inquiries through various communication channels.
- Coordinated service delivery schedules with internal teams and clients.
- Resolved customer complaints by investigating issues and providing solutions.
- Maintained accurate records of customer interactions and service outcomes.
Education
Thomas Jefferson High School
San Antonio, TxSkills
- Customer Service
- Leadership
- Administrative Roles
- Google Applications
- Microsoft Applications
- Athena Software
- Med Q Software
- Medical Record Management
- E-commerce
- Mentoring
- Appointment scheduling
- Insurance verification
- Medical terminology
- Patient management
- Electronic health records
- Customer relationship management
- Service coordination
- Complaint resolution
- Data entry accuracy
- Effective communication
- Problem solving
Timeline
Patient Service Representative 2
Gonzaba Medical Group
02.2023 - 08.2025
E commerce specialist
HEB Grocery Store
11.2019 - 11.2023
Day care director
Nanas daycare
12.2006 - 10.2016
School Bus Driver
Kids r kids
04.2004 - 11.2007
Hospital service delivery representative
South Texas blood and tissue
10.1998 - 12.2001
Thomas Jefferson High School