Misha Hamilton
Detroit,MI
Summary
An outstanding professional with a proven track record at the State of Michigan, excelling in customer service and conflict resolution. Recognized for enhancing team performance through effective training and active listening. Skilled in inventory management and process improvement, consistently achieving high customer satisfaction ratings while fostering a collaborative work environment.
Overview
15
15
years of professional experience
Work History
Department of State Aide E8
State of Michigan
10.2011 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and provided backup support for organizational leadership.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Cross-trained and backed up other customer service managers.
- Identified and resolved discrepancies and errors in customer accounts.
Property Preservation Team Leader
Preferred REO
06.2010 - 08.2011
- Managed a team of 3-6 employees daily.
- Disbursed weekly paychecks to staff.
- Improved property conditions by conducting regular inspections and addressing maintenance issues promptly.
- Winterized properties according to state, city, and manciple laws and procedures.
- Provided comprehensive training to newly hired staff members to uphold high standards of service excellence across all managed properties.
- Monitored properties for compliance with safety regulations and adherence to standards.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Led weekly production and operations meetings, facilitating stronger communication, and helping to resolve critical issues.
- Implemented systems to improve process efficiency and reduce project duration.
- Oversaw effective disposal of toxic waste and materials.
- Maintenaned office equipment and inventoried supplies.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Assisted in recruitment to build team of top performers.
- Achieved project milestones ahead of deadlines.
Education
No Degree - Business Administration And Management
Wayne County Community College
Detroit, MISkills
- Time management
- Patient
- Attention to detail
- Inventory management
- Collaborative teamwork
- Active listening
- Task prioritization
- Office equipment operation
- Confidentiality maintenance
- Training support
- Office supplies management
- Complex Problem-solving
Languages
Arabic
Elementary
Bengali
Elementary
Ukrainian
Elementary
Timeline
Department of State Aide E8
State of Michigan
10.2011 - Current
Property Preservation Team Leader
Preferred REO
06.2010 - 08.2011
No Degree - Business Administration And Management
Wayne County Community College
Similar Profiles
Nida R. SamonaNida R. Samona
Administrative Law Judge, Unemployment Hearings at State of MichiganAdministrative Law Judge, Unemployment Hearings at State of Michigan
Chelsie FisetteChelsie Fisette
Assistance Payments Worker at State of MichiganAssistance Payments Worker at State of Michigan
Warren D. FranklinWarren D. Franklin
Field Service Assistant at State Of MichiganField Service Assistant at State Of Michigan
Siyla Newson-LaneSiyla Newson-Lane
City Year Detroit at AmeriCoreCity Year Detroit at AmeriCore
Ladia SmithLadia Smith
Care Navigator Specialist at Ascension Medical GroupCare Navigator Specialist at Ascension Medical Group