Mishann Cook
Rockwall,TX
Summary
Organized and dependable administrative professional with experience in office management, reception, and front-line customer support. Skilled in appointment scheduling, office administration, and clear communication. Brings strong attention to detail to payroll records, account updates, and file management. Focused on keeping operations efficient and clients informed.
Overview
19
19
years of professional experience
Work History
Office Manager
Two Maids Franchising
Richardson, Texas
05.2026 - 08.2026
- Supported office scheduling for residential cleaning teams across franchise locations.
- Handled customer calls, service requests, and appointment changes for Two Maids Franchising.
- Processed payroll records and checked employee timekeeping details.
- Kept client files, service notes, and office records organized and up to date.
- Resolved billing questions and updated account information for cleaning services.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Associate Manager
Applebee's Neighborhood Grill & Bar
Richardson, Texas
02.2016 - 07.2019
- Supervised front-of-house and back-of-house operations at Applebee's Neighborhood Grill & Bar.
- Coordinated daily schedules, coverage, and shift changes for restaurant team members.
- Trained staff on guest service standards, menu knowledge, and restaurant procedures.
- Monitored food safety, sanitation, and cleanliness across dining and kitchen areas.
- Resolved guest concerns with professionalism and supported positive dining experiences.
- Managed cash handling, register procedures, and closing reconciliations during shifts.
- Supported inventory checks, supply ordering, and product organization for restaurant operations.
Server
Chili's Restaurant
Rockwall, Texas
09.2013 - 12.2014
- Greeted Chili's guests and guided dining room seating
- Served food and beverages using Chili's service standards
- Entered orders in POS system and verified special requests
- Checked guest needs and resolved concerns with calm communication
- Handled cash payments and processed credit card transactions
- Coordinated with kitchen staff on order timing and accuracy
- Maintained clean tables and reset dining areas for next guests
- Provided excellent customer service to ensure satisfaction.
Receptionist/Executive Assistant
Trust Management Network
Dallas, TX
10.2009 - 03.2010
- Answered incoming calls and routed inquiries to proper Trust Management Network staff.
- Logged visitors, deliveries, and office correspondence in reception records.
- Greeted visitors and provided them with assistance.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Teller/New Accounts Representative
First Bank of Lavon
Lavon, Texas
08.2008 - 09.2009
- Processed deposits, withdrawals, and payments for First Bank of Lavon customers.
- Balanced cash drawer and verified daily teller transactions.
- Greeted customers and answered account questions with clear, friendly service.
- Opened and closed customer accounts using bank procedures.
- Referred loan and service requests to First Bank of Lavon staff.
- Followed bank policies to protect customer information and cash handling.
- Verified customers' identification to ensure compliance with laws and regulations.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Explained the features of various banking products available to customers.
Listing Coordinator
Remax DFW Associates
Coppell, Texas
09.2007 - 03.2008
- Prepared MLS entries using accurate property details and photos.
- Reviewed marketing materials for RE/MAX DFW Associates listings.
- Tracked listing status and documents through brokerage systems.
- Managed client inquiries about listed properties via phone or email.
- Coordinated open houses and other property showings with agents.
- Updated listings information when necessary following inspections or appraisals.
Education
High School Diploma -
Community High School
Neveda,TX05-2003
Skills
- Office administration
- Appointment scheduling
- Payroll processing
- Database management
- Clerical support
- Office management software
- Customer service
- Organizational skills
- Effective communication
Timeline
Office Manager
Two Maids Franchising
05.2026 - 08.2026
Associate Manager
Applebee's Neighborhood Grill & Bar
02.2016 - 07.2019
Server
Chili's Restaurant
09.2013 - 12.2014
Receptionist/Executive Assistant
Trust Management Network
10.2009 - 03.2010
Teller/New Accounts Representative
First Bank of Lavon
08.2008 - 09.2009
Listing Coordinator
Remax DFW Associates
09.2007 - 03.2008
High School Diploma -
Community High School