Misheley Ahumada
Salem,Oregon
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Tasting Room Associate
Willamette Valley Vineyards
Turner, Oregon
05.2025 - Current
- Collaborated effectively with colleagues across departments in order to provide outstanding customer service experiences.
- Demonstrated proficient knowledge of wine production processes, grape varietals, appellations, flavor profiles and food pairings.
- Organized wine tastings for guests, including set up, pouring wines, providing food pairings and cleaning up afterwards.
- Provided customers with detailed information about the winery's products and services.
- Tracked sales performance on a daily basis using POS software systems.
Server and Trainer
Caprock Cafe Sport Bar
Lubbock, Tx
03.2022 - 04.2025
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training employees on new systems or processes.
Server
Dennys Restaurant
Arlington, Tx
06.2018 - 01.2021
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Presented menus and answered questions regarding items.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Education
Bachelors of Business Administration - Business Management
Texas Tech University
Lubbock, Tx05.2024
Dual Credit -
Hill College
Hillsboro, Tx05.2020
High School Diploma -
Venus High School
Venus, TX05.2020
Skills
- Verbal and written communication
- Microsoft Office expertise
- Customer Relations
- Multitasking and prioritization
- Teamwork and Collaboration
- Strong Attention to Details
- Time Management
- Strong Analytical and Problem-Solving Skills
- Thrives in high-pressure environments
- Memory retention
Certification
-OLCC
-Food Handlers
References
References available upon request.
Timeline
Tasting Room Associate
Willamette Valley Vineyards
05.2025 - Current
Server and Trainer
Caprock Cafe Sport Bar
03.2022 - 04.2025
Server
Dennys Restaurant
06.2018 - 01.2021
Bachelors of Business Administration - Business Management
Texas Tech University
Dual Credit -
Hill College
High School Diploma -
Venus High School