Morgan Baca
Dover
Summary
Results-oriented professional with expertise in customer service and finance. Demonstrates high productivity and efficient task completion while delivering exceptional service and resolving conflicts. Thrives in fast-paced environments, leveraging strong time management and communication skills.
Overview
5
5
years of professional experience
Work History
Tasting Room Associate
Wiggly Bridge Distillery
York
12.2025 - Current
- Engaged customers with personalized service and tailored recommendations to enhance their tasting experience
- Enhanced customer experience by providing detailed knowledge about spirits and flavors during tastings
- Served tasting samples following established winery standards to ensure quality
- Processed customer orders accurately, ensuring a seamless and satisfying service experience
- Collaborated with team members to cultivate a welcoming atmosphere for guests
- Communicated with incoming guests to provide assistance and friendly support
- Provided feedback on customer preferences to refine product offerings
- Designed retail displays to effectively highlight featured liquors and attract customer interest
Lead Bartender
Fatheads Irish Pub
Leavenworth
03.2022 - 10.2025
- Developed signature cocktails that became top sellers, driving revenue growth.
- Trained new bartenders on drink recipes and customer service standards to elevate team performance.
- Provided exceptional customer service by promptly addressing concerns raised by patrons.
- Increased customer satisfaction scores through effective communication and problem-solving.
- Served as a mentor for junior bartenders, guiding drink preparation techniques and service best practices.
- Coordinated special events, such as themed nights and live music, to attract new customers.
- Implemented cost-saving measures, including portion control and waste reduction strategies.
- Ensured compliance with health and safety regulations related to food handling and alcohol service.
Accounts Payable Specialist
TRS Services
Houston
11.2020 - 06.2025
- Processed and verified invoices, purchase orders, and expense reports for accuracy and compliance with company policies
- Processed an average of 150 invoices per week with a high level of accuracy
- Streamlined accounts payable process through development of standardized procedures and documentation, improving workflow consistency
- Managed vendor relationships by resolving payment discrepancies and addressing inquiries to enhance communication and trust
- Identified and resolved duplicate payments, contributing to annual savings of $50,000 - $70,000 for the company
- Collaborated with cross-functional teams to resolve billing issues and improve overall efficiency
- Assisted in month-end closing activities by preparing accruals for outstanding invoices
- Performed monthly reconciliations of accounts payable transactions to ensure accurate financial reporting
- Assisted in the preparation of financial reports by providing detailed analysis of accounts payable data
- Developed strong knowledge of industry-specific accounting software (e.g., QuickBooks, SAP) to facilitate efficient invoice processing
- Developed and delivered training sessions on accounts payable best practices for company-wide staff
- Created and shared files to help minimize issues across multiple teams to increase accuracy when entering invoices
- Participated in annual audits by providing supporting documentation for accounts payable transactions as requested by auditors
- Served as point of contact for internal/external auditors during annual audits, providing requested documentation promptly
- Maintained confidentiality of sensitive financial information while handling large volumes of invoices and payments
- Provided exceptional customer service by promptly responding to inquiries from vendors regarding payment status
Education
High school -
Lansing High School
Lansing, KS05-2016
Skills
- Customer education and product presentation
- Cash handling and register operation
- Customer service and guest service
- Complaint resolution and conflict management
- Flexible scheduling and onsite tours
- Supplier coordination
- Invoice accuracy and dispute resolution
- Electronic payment processing and accounts payable
- Time management and task prioritization
- Attention to detail in data entry
- Problem-solving and analytical thinking
- Strong communication skills
- Networking and relationship building
- Speech clarity and verbal communication
- Organizational skills in Microsoft Office applications
- Adaptability to change
- Reliable team player
- Process improvement strategies
- Stock organization
Timeline
Tasting Room Associate
Wiggly Bridge Distillery
12.2025 - Current
Lead Bartender
Fatheads Irish Pub
03.2022 - 10.2025
Accounts Payable Specialist
TRS Services
11.2020 - 06.2025
High school -
Lansing High School