Summary
Overview
Work History
Education
Skills
References
Previous Experience and More Information
Timeline
Generic

Calista Fey

Mt Hood Parkdale,OR

Summary

Experience in providing exceptional customer service as Tasting Room Associate. Familiar with wine varieties and pairing principles, ensuring tailored recommendations to diversify customer palate and enhance overall experience. Strong communication skills combined with ability to engage customers in compelling storytelling about winery history.

Overview

6
6
years of professional experience

Work History

Tasting Room Associate

Stave & Stone Winery
06.2024 - 09.2024
  • Worked in the Tasting Room, as well as the Wine Garden, gathering customers' orders and performing wine tasting flights, including descriptors for the wine's aroma, flavor, and mouthfeel.
  • Communicated with incoming guests to offer assistance and friendly service.
  • Delivered food orders promptly and courteously.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Displayed enthusiasm and knowledge about the restaurant's menu and memberships offered.

Server

Apple Valley BBQ
03.2019 - 10.2023
  • All Server duties including opening and closing the restaurant
  • Preparing the dining area
  • Adhering to sanitation standards to keep their guests safe
  • Helping guests choose food and beverages offered by the restaurant
  • Staying updated on the current menu and advising guests accordingly
  • Welcoming guests into the dining area and helping them to their tables
  • Receiving customer orders and transferring them to kitchen staff
  • Identifying customer's unique dietary needs and other special orders
  • Opening and pouring wine at the table side, as well as beers and cider
  • Calculating customer bills and printing receipts
  • Receiving accurate customer payments and returning the correct change
  • Adhering to the restaurant's service standards and dress code

Education

HIGH SCHOOL DIPLOMA -

01.2009

Skills

  • Customer Service
  • Memory
  • Community Engagement
  • Food Safety
  • Flexible scheduling
  • Menu presentation
  • Adaptability to change

References

Leila Coe, Apple Valley BBQ / Apple Valley Country Store, 541.480.2065

Previous Experience and More Information

  • Prior to Apple Valley BBQ/Apple Valley Country Store I also worked at US Bank, Columbia Bank, Dutch Bros Coffee, as well as various server jobs and management position at Best Buy for 4 years. I have been in the customer service industry for over 15 years now. I am happy to go into greater detail of my job duties as it would be quite a long read if explained here.
  • I am an extremely hard worker with the ability to remember customers and their orders and preferences. I am a long time community member to Hood River and surrounding areas and know how important it is to be immersed in our lovely town and those individuals that keep it growing endlessly to a place people flock to from all over the country and world.

Timeline

Tasting Room Associate

Stave & Stone Winery
06.2024 - 09.2024

Server

Apple Valley BBQ
03.2019 - 10.2023

HIGH SCHOOL DIPLOMA -

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Calista Fey