Mishell Johnson
Sacramento,CA
Summary
Dedicated customer service representative with over 20 years of experience enhancing customer satisfaction through effective communication and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Safeway
Sacramento, CA
08.2004 - Current
- Ability to communicate effectively with the public and to establish and maintain positive working relationships.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Proficiency in MS Office (Outlook, Word, Excel, Power Point)
- Managed cash register operations, ensuring accurate transactions and balanced drawers.
- Ability to effectively work independently and in a team environment.
- Excellent communication skills, both verbal and written.
- Excellent interpersonal and customer service skills.
- Trained new employees on customer service protocols and store policies to enhance team performance.
- Collaborated with management to implement process improvements, increasing operational efficiency.
- Strong problem solving and negotiating skills.
- Willingness to learn and thrive in an environment of change.
Call Center Representative
JC Penny's Catalog Call Center
Sacramento, CA
02.2000 - 11.2003
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed high-volume calls, ensuring accurate order processing and timely follow-up.
- Collaborated with team members to streamline communication processes and improve response times.
- Trained new representatives on system navigation and best practices for customer engagement.
- Managed payment transactions on overdue accounts to ensure timely collections and reduce financial risk.
Education
GED -
Stratford Career Institute
Sacramento, CA08-2004
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Safeway
08.2004 - Current
Call Center Representative
JC Penny's Catalog Call Center
02.2000 - 11.2003
GED -
Stratford Career Institute