MISHELLE HITT
Seminole
Summary
My commitment to whatever I do and personality is what sets me apart. I am willing to work to achieve success. Accuracy with urgency to complete work that needs to be done is my goal. Ability to multi-task and common sense approach allows a one call resolution.
Overview
17
17
years of professional experience
Work History
Account Manager
Florida Strategic Insurance
08.2025 - Current
- 4-40 Customer Representative License
- Developed and maintained strong client relationships, ensuring satisfaction and retention.
- Coordinated auto insurance policy renewals and modifications, streamlining processes for efficiency.
- Analyzed client needs to assist with policies changes enhancing customer experience.
- Assist clients in a fast pace environment, via phone and email.
- Responsible for serving all auto accounts with variety of carriers agency is partnered with.
- Assisted with renewals of umbrella policies.
- Collected detailed information from prospective clients.
- Resolve policy related questions, processing and manage billing issues.
- Process policy changes, issue certificates of insurance and handle cancellations.
Retail Keyholder
HSN
03.2019 - 06.2024
- Train, schedule and supervise 20+ employees. Responsible for all aspects of maintaining a retail store. Including but not limited to ordering supplies, inventory accuracy, merchandising, creating sales, maintain clearance, security, oversee truck loading and unloading, provide excellent customer service. Reconcile Daily Cash drawers, change orders, deposit through Brinks. Handle customer escalations.
CSR Hybrid
HSN
05.2009 - 02.2019
- Provide excellent customer service efficiently and accurately.
- Provide options to customer to allow for resolution to a variety of issues.
- Maintain a high call volume while providing customer satisfaction.
- Process refunds, assist will billing and payment.
- Utilized active listening and empathy.
Skills
- Customer engagement
- Goal oriented
- Issue resolution
- Documentation and reporting
Qualifications
- Self-directed
- Service-minded
- Time management ability
- Ability to prioritize
- Inventory control
- High customer service standards
- Strong problem solving ability
- Negotiation competency
- Management experience 20 + employees
Relevant experience
- Managed call flow with up to several calls in queue per minute.
- Consistently exceed corporate target for customer satisfaction.
- Highest in inventory accuracy for 3 years in a row.
- Trained, supervised, scheduled 20+ employees
Timeline
Account Manager
Florida Strategic Insurance
08.2025 - Current
Retail Keyholder
HSN
03.2019 - 06.2024
CSR Hybrid
HSN
05.2009 - 02.2019