Sean Jones

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate of 3.25% or lower by providing exceptional customer service and anticipating client needs.
• Consistently met and exceeded upsell goal goal of $850.00 monthly
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Negotiated contract terms with clients, securing favorable agreements for both parties.
• Established clear communication channels between clients and internal teams, ensuring seamless project execution.
• Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.

• Managed and maintained 300 accounts
• Coordinated cross-functional efforts to resolve client issues quickly and efficiently
• Established credit lines and and credit holds
• Collected billed revenue on delinquent accounts
• Daily maintenance and problem solving of key accounts
• Completed special projects as assigned
• Consistently met and exceeded monthly and quarterly goals

Increased sales 25% in the veterinary field by introducing a new marketing campaign and sales strategy

.Developed marketing material and ideas to assist sales representatives

Prepared and conducted product demonstrations for prospective buyers

Attended veterinary and medical trade shows

Provided quarterly sales forecasts and projections

Updated and implemented quality assurance programs and standard operating procedures

Managed the day to day operations of all incoming and outgoing medical devices from Boston Scientific Corporation

Performed internal audits of medical quality system

Accomplished multiple tasks within established timeframes.

Enhanced customer satisfaction with consumers and vendors by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery

Provided monthly trends and statistics