Summary
Overview
Work History
Education
Skills
References
Timeline
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Sara Rascon

Phoenix,AZ

Summary

Results-driven General Manager with over 8 years of experience in customer relations, operations, and team leadership. Proven ability to boost client satisfaction, resolve complex issues, and streamline business processes. Recognized for strong communication, reliability, and a hands-on approach to driving business success. Passionate about delivering exceptional service and building loyal customer relationships.

Overview

11
11
years of professional experience

Work History

General Manager

Elite Frontline Services LLC
Phoenix, AZ
05.2016 - Current
  • Established robust customer relationships through professional inquiry handling.
  • Directed daily operations to ensure efficient workflow and productivity.
  • Fostered a positive work culture through employee engagement and team-building activities.
  • Delivered payroll services while overseeing business operations seamlessly.
  • Performed accurate data entry, invoicing, and statement generation processes.
  • Addressed customer complaints promptly to foster satisfaction and loyalty.
  • Managed telephone communications efficiently, reducing wait times significantly.
  • Completed monthly inventory checks while maintaining precise database records.
  • Provided custom solutions for customer challenges, enhancing overall service quality.

Front End Manager

Walmart
Phoenix , Az
03.2014 - 10.2016
  • Delivered excellent service by supervising and mentoring employees.
  • Managed front-end operations to ensure efficient customer service delivery.
  • Oversaw cash handling processes to maintain accuracy and security standards.
  • Implemented quality control measures to uphold company standards.
  • Analyzed business performance data and forecasted business results for upper management.
  • Oversaw payroll management, hiring processes, and daily operations of the store.
  • Resolved customer issues calmly and professionally.
  • Improved team performance and morale through structured training programs.
  • Ensured positive customer experiences by addressing concerns proactively.

Education

Trade School - Cosmetology

Artistic Beauty College
Phoenix, AZ
01.2006

Associate of Science - Business Management

Phoenix College
Phoenix, AZ

Skills

  • Customer relations management
  • Staff supervision
  • Active listening
  • Goal-driven leadership
  • Problem solving
  • Customer service excellence
  • Dependability and reliability
  • Multitasking abilities
  • Critical thinking skills
  • Calmness under pressure
  • Customer account oversight
  • Proficent in Microsoft Office and Outlook
  • Team building
  • POS system expertise

References

References available upon request.

Timeline

General Manager

Elite Frontline Services LLC
05.2016 - Current

Front End Manager

Walmart
03.2014 - 10.2016

Trade School - Cosmetology

Artistic Beauty College

Associate of Science - Business Management

Phoenix College

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