Mishelle Pablo-Mendoza
Wyoming,MI
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
2
2
years of professional experience
Work History
Food Service Worker/Bilingual Call Center Representative
Trinity Health Hospital
Grand Rapids, MI
10.2022 - 08.2024
- Managed incoming calls and ordered meals for patients based on their health conditions.
- Followed HIPAA guidelines when handling confidential patient information.
- Maintained knowledge of menu items and daily specials to answer patient inquiries.
- Assisted in resolving customer complaints in a timely manner.
- Collaborated with dietitians, nurses, and other staff members as needed.
- Actively contributed to the team by taking on additional duties during staff shortages or special events.
- Ensured that all orders were correct before leaving the kitchen area.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Delivered food to patient rooms in a timely manner, while following safety protocols.
- Removed trays from patient rooms for return to kitchen after finished meals.
- Collaborated with the management team on ways to improve service levels.
- Assisted in training new staff members on kitchen and hospital operations and procedures.
- Effectively multitasked within fast-paced environment.
Food Service Worker
McDonald's
Grand Rapids, MI
06.2022 - 10.2022
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Packaged and bagged cooked food and prepared items.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Operated cash register to process cash, check, and credit card transactions.
Education
High School Diploma -
Godwin Heights Senior High School
Grand Rapids, MI05-2023
Bachelor of Science - Biomedical Sciences
Grand Rapids Community College
Grand Rapids, MISkills
- Customer Service
- Hospital standards
- Problem-Solving
- Team Oriented
- Working Quickly
- Positive Attitude
- Cash handling experience
- Time management proficiency
- Multitasking
- Strong Work Ethic
- Patient Care
- Quick Learner
Languages
Spanish
Professional
Timeline
Food Service Worker/Bilingual Call Center Representative
Trinity Health Hospital
10.2022 - 08.2024
Food Service Worker
McDonald's
06.2022 - 10.2022
High School Diploma -
Godwin Heights Senior High School
Bachelor of Science - Biomedical Sciences
Grand Rapids Community College
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