MISHKA BLAKE
Miramar,FL
Summary
Customer Service Representative with over 6 years of experience in data entry and consultation, demonstrating a proven ability to deliver high-quality support and resolve problems effectively. Possesses a strong skill set in Microsoft Office applications and conflict resolution, complemented by a friendly and patient demeanor. Eager to apply meticulous attention to detail and problem-solving abilities in a dynamic new role, aiming to drive customer satisfaction and operational excellence.
Overview
9
9
years of professional experience
Work History
Data Entry Clerk (Assistant)
MultiVisual Jamaica
11.2016 - 11.2023
- Diligently maintained and updated company databases with high accuracy, ensuring the integrity of critical information while providing administrative support as a Data Entry Clerk (Assistant) at MultiVisual Jamaica.
- Review discrepancies in data received
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Ensure data confidentiality and security
- Collaborating with team members to ensure data consistency and integrity
Consultant
Microsoft
01.2015 - 11.2016
- Provided comprehensive support and consultancy for Microsoft products, effectively resolving client issues and enhancing customer satisfaction for Sutherland Global Services.
- Answer telephone promptly and in a polite and professional manner.
- Provide engaging customer service.
- Manage large amounts of inbound and outbound calls in a timely manner.
Education
Supervisory Management -
University of the West Indies Open Campus
02.2012
High School Diploma -
Mona High School (CXC CSEC)
12.2009
Skills
- Data Entry
- Phone Etiquette
- Strong Problem Solver
- Conflict Resolution
- Administrative Support
- Accuracy and Attention to Detail
- Troubleshooting
References
- Michael Beahr (646) 652-0126
- Andrew Dunlop (954) 536-4615
Timeline
Data Entry Clerk (Assistant)
MultiVisual Jamaica
11.2016 - 11.2023
Consultant
Microsoft
01.2015 - 11.2016
Supervisory Management -
University of the West Indies Open Campus
High School Diploma -
Mona High School (CXC CSEC)