Jennifer Gillon
Glendora,CA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
14
14
years of professional experience
Work History
Customer Service Sales
ICF Technology
, United States
08.2014 - Current
- Remote Based Internet Sales
- Customer Service
- Building Client Base
- Entertainment
- Data Entry
- Troubleshooting
Onsite Apartment Manager
Foreclosure Connection
Salt Lake City, UT
02.2011 - 07.2013
- Scheduled routine preventative maintenance for equipment in apartment complex.
- Inspected vacated units to assess damage and cleaning needs before new tenants moved in.
- Addressed all tenant requests promptly to enhance satisfaction.
- Advertised available units using diverse marketing channels, including print and online media.
- Resolved maintenance requests swiftly and efficiently to minimize disruption.
- Managed tenant relations, fostering a positive community environment.
- Maintained clean hallways,pathways and laundry room through diligent groundskeeping.
Education
Some College (No Degree) - Psychology
Salt Lake Community College
Skills
- Customer support and service
- Data entry
- E-commerce sales
- Sales strategies
- Online customer support
- Written communication
- Calm under pressure
- Decision-making
- Time management
- Organizational skills
- Adaptability and flexibility
- Microsoft Office proficiency
- Computer literacy
- Troubleshooting skills
- Active listening
- Analytical thinking
- Microsoft Word expertise
- Basic mathematics
- Relationship building
- Problem-solving skills
- Cultural awareness
Extracurricular Activities
Violin Student
Timeline
Customer Service Sales
ICF Technology
08.2014 - Current
Onsite Apartment Manager
Foreclosure Connection
02.2011 - 07.2013
Some College (No Degree) - Psychology
Salt Lake Community College