Hi, I’m
Brittany Rucker
Licensed Claims Adjuster
Cheney,WA
Summary
Experienced in Personal Lines Auto Adjuster responsibilities, specializing in bodily injury and auto property damages. Proficient in conducting thorough claim investigations, evaluations, and negotiations for amicable resolutions. Adept at utilizing effective communication skills to build rapport with clients and meet their needs throughout the claims process.
Overview
11
years of professional experience
Work History
PEMCO Insurance
Senior Casualty Claim Adjuster
05.2022 - Current
Job overview
- Identified applicable policy coverage and determined liability through comprehensive investigations.
- Managed bodily injury claims involving both attorney representation and direct dealings.
- Gained extensive experience in handling auto claims, pursuing subrogation, and serving as an arbiter in inter-company arbitration.
- Directed claims negotiations within allowable limit of $50,000 and supported successful claim settlement
Liberty Mutual Insurance
Claim Resolution Specialist III
06.2016 - 04.2022
Job overview
- Developed expertise in injury claims by initially managing Personal Injury Protection claims and advancing to Bodily Injury Personal Lines Auto Claims.
- Conducted comprehensive investigations to assess coverage and liability.
- Managed diary of approximately 80 claims through all phases: evaluation, negotiation, and settlement.
- Handled cases, including attorney-represented and litigated claims, prior to departure.
Fresenius Medical Care
Clinical Hemodialysis Technician II
07.2013 - 07.2016
Job overview
- Facilitated routine hemodialysis treatments for up to 24 patients daily, managing care for individuals with kidney failure.
- Reviewed and interpreted medical orders to set up dialysis machines according to prescribed protocols, ensuring safe and effective treatment.
- Demonstrated proficiency in handling adverse events while adhering to established policies and procedures.
Education
University of Central FloridaOrange County, FL
Accredited Claims Adjuster License from Insurance
10.2018
The Nephrology Nursing Certification CommissionSewell, NJ
Certified Hemodialysis Technician from Medical
12.2014
Eastern Arizona CollegeThatcher, AZ
Certified Nurse Assitant from Medical
09.2009
Skills
- Data Collection and Entry
- Quality Customer Service
- Problem-solving abilities
- Injury Claim Evaluation
- Persuasion techniques
- Relationship Building
- Analytical Reasoning
- Effective Negotiation
- Litigation Experience
- Investigation tactics
Timeline
Senior Casualty Claim Adjuster
PEMCO Insurance
05.2022 - Current
Claim Resolution Specialist III
Liberty Mutual Insurance
06.2016 - 04.2022
Clinical Hemodialysis Technician II
Fresenius Medical Care
07.2013 - 07.2016
University of Central Florida
Accredited Claims Adjuster License from Insurance
The Nephrology Nursing Certification Commission
Certified Hemodialysis Technician from Medical
Eastern Arizona College
Certified Nurse Assitant from Medical
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