Chelsea L. Kottke
Merrill,WI
Summary
To Promote Within the Company
Offering 10+ years in Customer Service and Retail
Professional with comprehensive background in processing, prepared to bring high standards to new role. Known for improving operational efficiency and ensuring accuracy in documentation. Team-oriented with strong focus on achieving results and adapting to changing needs. Proficient in data management and regulatory compliance.
Overview
13
13
years of professional experience
Work History
Senior Claim Processor, Casualty
Church Mutual Insurance
Merrill
06.2022 - Current
- Processed high-volume insurance claims with accuracy and efficiency.
- Reviewed policy documents to ensure compliance with industry standards.
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Oversaw transition to new processing system, minimizing downtime and maintaining productivity.
Cashier
Holiday
Merrill
02.2022 - 06.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and ensuring satisfaction.
- Maintained accurate cash register balance through diligent cash handling practices.
- Assisted with inventory management by restocking shelves and organizing merchandise.
- Trained new cashiers on operational procedures and customer service techniques.
- Monitored store promotions and communicated them effectively to customers at checkout.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Customer Service Representative
UMR
Wausau
05.2017 - 02.2019
- Resolved customer inquiries through effective communication across multiple channels.
- Provided product and service information, ensuring clarity and satisfaction in every interaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Processed insurance claims efficiently, ensuring compliance with industry regulations and company policies.
Cashier, Service Desk, Floor Coverings, Head Cashier, Receiving, Garden Center/Hardware
Menards
Wausau
06.2013 - 11.2018
- Cashier/ Service Desk/Head Cashier June 2013-March 2014, 2016-2017
- Customer interaction and transaction processing
- Research and resolve escalations within the cashier lines
- Adhering to confidentiality and privacy regulations
- Knowledge of operational procedures, regulations and products
- Answering phones and multi-tasking
- Manage cash flows within the cashier lines
- Floor Coverings March 2014-April 2015, September 2015-August 2016
- Customer interaction and assistance with purchases
- Answering phones and multitasking
- Precision cutting and internal transport of customer orders
- Receiving April 2015- Receiving 2015
- Data Entry
- Managed Special Orders for Customers
- Utilized Forklift and JOE to unload shipment trucks and stock warehouse
- Garden Center/Hardware May 2018-November 2018
- Customer Interaction and assistance with purchases
- Answering Radios for assistance with pricing and product questions
- Loading and internal transport of customer orders
Education
High School Diploma -
Medford Area Senior High
Medford, WI05-2013
Skills
- Proficient in 10 - key, Data Entry and Internal Computer Programs
- 10 Years of Customer Service
- Critical Thinking
- 5 Years of Claim Handling Experience
- Strong Communication Skills
- Highly Organized
- Dependable, Trustworthy and Reliable
- Adaptability and Flexibility
- Self Motivated
- Team Player
- Empathetic
- Works Well in High Stress Positions
Timeline
Senior Claim Processor, Casualty
Church Mutual Insurance
06.2022 - Current
Cashier
Holiday
02.2022 - 06.2022
Customer Service Representative
UMR
05.2017 - 02.2019
Cashier, Service Desk, Floor Coverings, Head Cashier, Receiving, Garden Center/Hardware
Menards
06.2013 - 11.2018
High School Diploma -
Medford Area Senior High