Faith Kaczenas

Remains a well composure when interacting with any guests, serving with a professional, polite and welcoming approach to all.

Listens and retains information that clients share or requests in order to accomidate them to the best of my ability.

Receives incoming telephone calls (or in person) inquiries, questions or requests in regard to the hotel and the hotels amenities.

Negotiated, proposed and consistently monitored transient retail rates and business production throughout shift while maintaining/preforming the Sales Coordinator responsibilities.

Constantly

Thoroughly in communication with all departments; fluent, efficent and transparent communication to ensure 100% guest satisfaction.

Awards proper Meeting Planner Reward Points for events and Hotel Room Nights actualized, provides Reservation links for guests to book once contracted,

Follow Courtyard by Marriott standards with in compliance to the franchise ownship.

Maintains up-to-date relationship with clients.

• Upheld hotel policies and procedures by providing high level of customer service???
• Facilitated and coordinated group room block reservations, catering from property Bistro, transportation services for guests, arranged times/dates for the on-site meeting space to achieve revenue growth for the Bistro and Sales Department; with best intentions to grow the relationship with clients, eventually their colleuges or loved ones as well.

• Efficiently booked reservations over phone and in person via OnQ systems; provided confirmation information.
• Used internal software to process reservations, check-ins and check-outs.
• Welcomed guests to property, engaged in pleasant conversations while managing check-in process, and always ensured personally that their special requests were met.