Missy Miles
San Antonio,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Pure Talkusa
08.2024 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Hyatt
01.2020 - 08.2024
- Assisted customers with making reservations
- Set up account so guest can become members
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Home Advisor
Nelnet
10.2019 - 08.2020
- Identified potential buyers through cold calling.
- Facilitated closing processes between lender, mortgage companies, buyers and sellers.
- Researched and appraised over local properties.
Customer Service Representative
Spectrum
03.2015 - 11.2017
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Set up and activated customer accounts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cashier
Popeyes
02.2012 - 09.2015
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
High School Diploma - undefined
Coahoma Agricultural High School
Clarksdale, MS05.2017
Skills
- Scheduling
- Data Entry
- Report Generation
- Appointment Scheduling
- Customer service
- Paperwork Processing
- Credit card payment processing
- Cash handling
- Call Management
- Upselling and cross-selling
- Microsoft office
Timeline
Customer Service Representative
Pure Talkusa
08.2024 - 03.2025
Customer Service Representative
Hyatt
01.2020 - 08.2024
Home Advisor
Nelnet
10.2019 - 08.2020
Customer Service Representative
Spectrum
03.2015 - 11.2017
Cashier
Popeyes
02.2012 - 09.2015
High School Diploma - undefined
Coahoma Agricultural High School
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