Missy Morrison
TX
Summary
Driven Systems Administrator with 20 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
19
19
years of professional experience
1
1
CCNA 7-day Boot Camp Completion Certif
1
1
CCNA Tested
Work History
IT Systems Administrator
DocTRONX, Inc
06.2021 - 01.2022
- Planned and implemented upgrades to system hardware and software.
- Coordinated data backup strategies, safeguarding critical business information from loss or damage due to unforeseen events.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Implemented effective monitoring solutions to track system performance metrics, enabling proactive issue resolution.
IT Application Analyst III
City of Corpus Christi - IT Department
01.2020 - 05.2020
- Streamlined user experience through the optimization of application workflows and interfaces.
- Maintained detailed documentation of all application updates and changes to facilitate efficient troubleshooting processes when required.
- Collaborated with cross-functional teams to ensure seamless integration between applications, improving business processes.
- Developed custom solutions for unique business requirements, increasing efficiency and productivity across departments.
IT Technical Support Specialist
Valuebank Texas
04.2018 - 10.2019
- Diagnosed and troubleshot hardware, software and network issues.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Tested new software and hardware prior to deployment.
- Installed, configured and maintained computer systems and network connections.
IT Manager/ Technical Support Analyst
Safety Railway Service LP
06.2014 - 08.2017
- Company Overview: $5M manufacturing company
- Answer service calls/emails for 32 internal and external service requests
- Record and prioritize service requests, maintain ticket tracking for issues
- Diagnosis, troubleshoots, and resolves basic issues regarding hardware/software access, security, reliability and performance issues
- Support Microsoft Office Suite (active directory and remote users)
- Ensures change requirements are documented and assures timely enabling/disabling of user access privileges to protect information technology assets
- Provide technical support to various systems, processes and applications to determine compliance within established policy
- $5M manufacturing company
IT Technical Support Analyst
Citizens Medical Center
09.2010 - 06.2014
- Company Overview: $5M county hospital specializing in short-term acute care
- Technical Support Analyst achievements include a chronicle of outstanding customer support to end-users answer to service calls/emails
- Diagnose, troubleshoots, and resolves basic issues regarding hardware/software access, security, reliability, and performance issues
- Accurate escalation of tickets per departmental procedure
- Timely and professional follow-up to ensure 100% resolve and client satisfaction
- Charged with several projects such as implementation of incident management software Track-it! to Ricoh copier/printer consolidation company wide initiatives
- Goals met and realized savings valuable dollars in overhead costs and enhancing efficiencies in daily operations
- $5M county hospital specializing in short-term acute care
IT Manager\ Technical Support Analyst
ValueBank Texas
11.2008 - 07.2010
- Company Overview: $200M locally owned community bank serving Corpus Christi, TX since 1967
- Hired to spearhead the department and mentor two existing employees to provide efficient and accurate resolution of all assigned tickets
- Fanatical customer service provided to 132 local and remote clients answering calls/emails
- Implemented Track-it! ticketing system
- Maintains ticket tracking for issues
- Provision, install, configure, upgrades, back-up, network monitoring, maintenance of hardware and software
- Projects as assigned to include VmWare initiative
- Disaster Recovery testing quarterly at co-location
- $200M locally owned community bank serving Corpus Christi, TX since 1967
IT Specialist Technical Support Analyst
Victoria National Bank
01.2003 - 01.2008
- Company Overview: The oldest Texas bank privately held established in 1867
- Following departmental procedures was duty-bound to provide passionate desktop support services to client hardware and software issues reported through Helpdesk software Track-it!
- Accurate, timely, and professional resolution on all supported issues
- Network and remote access technology
- Support Active Directory accounts add/remove and other account administration
- Assists in pushing out new software/hardware to ensure consistency in technical standards
- Implement software security
- Participate and function in a team environment and independently as assigned
- Perform other duties as assigned or required following departmental procedures
- The oldest Texas bank privately held established in 1867
Education
Associate of Applied Science - CIS_Networking Cisco
University of Houston - Victoria
Victoria, TX01-2003
CCNA_Networking
The Victoria College
Victoria, TX01-2002
Computer Science
Del Mar College
Corpus Christi, TX01-1980
Skills
- Windows administration
- VPN configuration
- Log analysis
- System troubleshooting
Timeline
IT Systems Administrator
DocTRONX, Inc
06.2021 - 01.2022
IT Application Analyst III
City of Corpus Christi - IT Department
01.2020 - 05.2020
IT Technical Support Specialist
Valuebank Texas
04.2018 - 10.2019
IT Manager/ Technical Support Analyst
Safety Railway Service LP
06.2014 - 08.2017
IT Technical Support Analyst
Citizens Medical Center
09.2010 - 06.2014
IT Manager\ Technical Support Analyst
ValueBank Texas
11.2008 - 07.2010
IT Specialist Technical Support Analyst
Victoria National Bank
01.2003 - 01.2008
Associate of Applied Science - CIS_Networking Cisco
University of Houston - Victoria
CCNA_Networking
The Victoria College
Computer Science
Del Mar College
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