Missy Trochil
Noble Community Clinic
Mishicot,WI
24
years of professional experience
Detail-oriented professional with experience in patient intake coordination. Known for strong problem-solving abilities and fostering a supportive environment, committed to ensuring optimal patient flow and enhancing overall satisfaction.
Work History
Lead Patient Intake Coordinator
1 Year 3 Months- Coordinated appointment scheduling, ensuring optimal patient flow and resource allocation.
- Coordinated with healthcare professionals to facilitate timely patient care, improving patient outcomes.
- Prioritized urgent care needs during intake, ensuring critical patients received immediate attention.
- Reduced patient anxiety with effective communication and compassionate service.
- Resolved billing discrepancies through effective communication with insurance companies and patients alike, ensuring accurate accounts receivable management.
- Trained new staff on procedures, fostering a collaborative work environment.
- Conducted pre-visit preparations such as obtaining necessary forms or documentation from patients or guardians ahead of scheduled appointments.
- Established strong rapport with diverse patient populations by providing empathetic support during challenging medical experiences.
- Multi-tasking between checking in patients and setting up and scheduling new patients.
Patient Access Support
4 Years 11 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
Customer Service Representative / Program Manager
17 Years 6 Months- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
- Processed orders accurately, ensuring timely delivery and minimizing errors.
- Assisted in training new staff on customer service protocols and systems.
- Managed escalated issues with professionalism, providing effective resolutions.
- Analyzed customer feedback to identify trends and recommend improvements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Participated in training programs to enhance product knowledge and customer service skills.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed over 30 websites for our largest clients.
Education
Associates Degree in Marketing - Marketing
Skills
Patient confidentiality
Teamwork and collaboration
Multitasking and organization
Time management
Attention to detail
Problem-solving abilities
Reliability
Timeline
Lead Patient Intake Coordinator
Noble Community Clinic
05.2025 - CurrentRead More
Patient Access Support
Lakeshore Community Health Care
06.2020 - 05.2025Read More
Customer Service Representative / Program Manager
Towsleys
05.2002 - 11.2019Read More
NWTC
Associates Degree in Marketing from Marketing
Read More