"Missy" Michelle L Thompson

• Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
• Answered questions about store policies and addressed customer concerns.
• Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
• Demonstrated strong problem-solving skills by addressing customer inquiries or concerns quickly and effectively.

• Responsible for the efficient and effective collection of plasma from donors by performing venipuncture, monitoring the pheresis process and following Standard Operating Procedures (SOP's).
• In compliance with SOP's, performs all aspects of the pheresis procedure and plasma collection, including donor set-up, donor monitoring and donor disconnect.
• In compliance with SOP's and Food & Drug Administration (FDA) guidelines, performs venipuncture on donors to begin pheresis process.
• Evaluates vein performance of the donor to identify possible problems; makes necessary corrections in order to expedite donation time and ensure product quality and donor safety. Ensures donation process is efficient and makes adjustments when necessary to make the process a positive experience for the donor.
• May educate new donors on the use of therapeutic products made from donated plasma. Explains the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other pertinent to the donor.
• Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.

• Collaborated with Safety and Team leaders to plan and schedule production runs to maximize production efficiencies and target goals.
• Perform initial machine setups and/ or change overs from previous shifts.
• Maintain, stabilize and troubleshoot machines during down times & production runs.
• Call maintenance, type up work orders as needed.
• Perform quality checks every hour, implement documentation every hour as required.
• Prep and perform roll changes using a 5 ton overhead bridge crane during 12 - 1/2 hour shifts. Used Jib crane to change out rolls for accumulator.
• Operate forklift to load materials on converting lines, take scrap, used pallets, etc. to appropriate staging areas.
• Complete all necessary documentation & reports. Perform all other job-related duties as assigned subject to reasonable accomodations.
• Always implemented complacency, safety guidelines and use of all required PPE per company policy.

• Performed and resulted Covid-19 rapid & PCR testing on patients.
• Performed and resulted Influenza A & B testing, rapid strep testing, collected urinalysis, STD swabs and blood draws for in house or outside lab testing.
• Assisted physicians/ Nurse practitioners with emergency lacerations, vaccinations and various injections.
• Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
• Performed multiple DOT & various drug screens for company physicals, performed court ordered breath alcohol analysis on patients.
• Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
• Sanitized, restocked, and organized exam rooms and medical equipment.

• Performed Evap-leak check and burst check operator assembly line 2.
• Assisted maintenance with shutdown and trained for LOTO (12-2019).
• Ability to startup & shutdown equipment, ability to use a variety of miscellaneous hand tools.
• Knowledge of pneumatic & hydraulic components (valves, cylinders, etc.).
• Knowledge of PanelView 1000 manual & automatic control functions.
• Ability tp make precision measurements with calipers and micrometers.
• Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
• Collaborated with team members to optimize workflow, resulting in increased productivity and reduced downtime.

• Primary Assistant to Sports Medicine Physician

Dr. Chris Clemow.

• Roomed patients and collected their information such as; family history, allergies, medications & vitals. Entered patient data into EPIC EMR.
• Responsible for patients in the scheduling, set-up, prepping/ sterilizing and assisting physician with ultrasound guided musculoskeletal joint injections & arthrosentesis/ cultures as needed everyday in clinic.
• Certified in Adult & infant CPR and AED through the American Heart Association.
• Venipuncture for blood draws, set-up, perform and assist doctor with Platelet Rich Plasma procedures (PRP), Bone Marrow Aspirations, Lipogems Stem Cell procedures and injections via ultrasound guidance.
• Performed Cast/ Splint removal and dressing changes.
• Worked/ Assisted Orthopedic surgeons with rooming patients, removal of sutures and/ or staples during patients post-op surgical visits.
• Scheduled and ordered x-rays during triaging of patients.
• Comply with risk management assessment and safety procedures per OSHA requirements.
• Abide by principles and laws related to patient confidentuality and HIPPA standards.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Called and faxed pharmacies to submit prescriptions and refills.
• Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
• Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
• Performed IV venipuncture and therapy
• Assisted physician with in office procedures such as; colonoscopies and endoscopy, minor surgical procedures, emergency lacerations and triaged patients with urgent medical conditions that required contacting emergency responders to transport patients to ER via EMS.