Isiah Harris
Lancaster,PA
Summary
Results-driven retail professional with strong expertise in customer service and product knowledge. Achieved sales targets by effectively communicating and addressing customer needs. Enhanced shopping experiences through problem-solving and strategic store layout improvements, fostering customer loyalty and satisfaction.
Overview
2
2
years of post-secondary education
9
9
years of professional experience
Work History
Lumber and building materials associate
GR Mitchell
Willow Street, Pennsylvania
03.2024 - Current
- Assisted customers in selecting appropriate building materials for projects.
- Provided product knowledge to customers, enhancing their purchasing experience.
- Provided excellent customer service by responding to inquiries promptly and courteously.
- Provided excellent customer service by responding to inquiries in a courteous manner.
- Handled customer complaints in a professional manner while resolving issues promptly.
- Processed customer orders in a timely manner, ensuring accuracy of purchases.
- Collaborated with team members to ensure timely order fulfillment and delivery.
- Maintained cleanliness and organization of workspaces in compliance with safety standards.
Carpenter
Vatter construction
Lancaster, Pennsylvania
07.2020 - 02.2024
- Constructed frameworks for residential buildings using precision measurements and quality materials.
- Read blueprints and technical drawings to execute complex carpentry projects accurately.
- Performed various carpentry duties, including both rough and finish carpentry.
- Measured, cut and shaped wood materials to specifications using hand tools, such as saws and chisels.
- Installed drywall sheets onto walls or ceilings using nails or screws.
- Installed cabinets, doors, and trim with attention to detail and craftsmanship.
- Installed interior trim work such as baseboards and moldings around windows and doors.
- Positioned and installed floor joists, trusses and rafters.
- Operated power tools safely when performing carpentry tasks such as drilling holes into lumber pieces.
- Used various carpenter's hand tools, portable power tools and standard measuring instruments.
- Conducted inspections, diagnosed problems, took measurements and made necessary adjustments to complete projects according to specifications.
- Collaborated with project managers to ensure timely completion of construction tasks.
- Prioritized work, keeping carpentry jobs on task and within budget.
- Maintained clean work sites to promote safety and organization throughout the project duration.
- Maintained clean and organized workplace to optimize performance, efficiency and safety.
- Prepared surfaces by sanding or scraping off old finishes prior to refinishing them.
- Examined buildings and project specifications to determine measurements.
- Worked independently on projects and tasks within carpentry team.
- Communicated with teammates and supervisors frequently to understand requirements and complete projects on time.
Customer Service Associate
Lowe’s
Lancaster, Pennsylvania
10.2017 - 03.2019
- Resolved customer complaints and provided solutions.
- Resolved customer inquiries in a timely manner.
- Assisted customers with product selection and inquiries.
- Greeted customers and identified their needs.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Provided information about products and services available to customers.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Processed transactions using point-of-sale systems.
- Handled cash register operations accurately during peak times.
- Collaborated with team members to improve service quality.
- Maintained knowledge of current sales promotions and new product releases.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Kept work area neat, clean, and well-stocked at all times.
Education
Associate Degree in Carpentry -
Thaddeus Stevens College of Technology
Lancaster, Pennsylvania 08.2018 - 05.2020
Skills
- Building materials knowledge
- Carpentry techniques
- Construction terminology
- Safety compliance
- Order processing
- Order fulfillment
- Inventory management
- Point-of-sale system
- Cash handling
- Register opening and closing
- Customer relationship management
- Guest services
- Customer focus
- Customer retention
- Effective communication
- Client communication
- Team collaboration
- Problem solving
- Attention to detail
- Time management
- Multitasking prowess
- Physical stamina and strength
- Self-motivation and initiative
- Decision-making confidence
- Goal oriented
- Positive and professional
- Merchandising strategies
- Retail merchandising
- Excellent communication
- Remodeling projects
Timeline
Lumber and building materials associate
GR Mitchell
03.2024 - Current
Carpenter
Vatter construction
07.2020 - 02.2024
Associate Degree in Carpentry -
Thaddeus Stevens College of Technology
08.2018 - 05.2020
Customer Service Associate
Lowe’s
10.2017 - 03.2019