Brandon Pierce
Summary
City Carrier Assistant offering 2 years of industry experience. Strong history of managing high-volume routes with superior accuracy. Frequently commended for efficiency and attention to detail. Also organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
16
16
years of professional experience
Work History
City Carrier Assistant
United States Post Office
10.2021 - Current
- Operated vehicles and equipment to transport packages and mail pieces.
- Planned and cased mail in sequence of delivery for designated route.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Worked closely with other employees in mail office and handled various administrative tasks.
- Explained mail regulations, policies or procedures to postal customers.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Painter
Crown Lift Trucks
03.2021 - 10.2021
- Prepared parts for coating and followed all procedures regarding powder coating application.
- Observed safety protocols set by company to avoid hazardous conditions.
- Verified production workflow, quality parts and delivery met required timeframes.
- Identified issues with paint viscosity and flow before projects were negatively affected.
- Inspected completed work for adherence to very strict guidelines and highest quality standards.
- Provided supervisor with daily status report on all job tasks and workers' duties.
Team Lead
Wal-Mart Fulfillment Center
01.2020 - 02.2021
- Providing appropriate staffing to accommodate the day-to-day business needs.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Asset Protection Associate
Wal-Mart Distribution Center
01.2018 - 01.2020
- Controlled reduction of loss inventory by protecting company assets.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
PFL Orderfiller
Wal-Mart Distribution Center
01.2014 - 01.2018
- Migrating between stations to better assist product flow.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Performed proper lifting and handling techniques to maintain safe working environment.
Customer Service Manager
Wal-Mart Store
01.2011 - 01.2014
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Cashier
Wal-mart Stores Inc.
01.2009 - 01.2011
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Courtesy Clerk
Walmart Stores,INC
09.2007 - 01.2009
- Helped customers take merchandise out of store and loaded items into vehicles.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
Education
High School Diploma -
Northview
Brazil, IN05.2010
Skills
- Delivery Routing System (DRS)
- Performance Management
- Parcel and Letter Sequencing
- Microsoft Windows
- Travel Planning
- Fast learner
- Quality Standards
- Complex Problem-Solving
- Critical Thinking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
City Carrier Assistant
United States Post Office
10.2021 - Current
Painter
Crown Lift Trucks
03.2021 - 10.2021
Team Lead
Wal-Mart Fulfillment Center
01.2020 - 02.2021
Asset Protection Associate
Wal-Mart Distribution Center
01.2018 - 01.2020
PFL Orderfiller
Wal-Mart Distribution Center
01.2014 - 01.2018
Customer Service Manager
Wal-Mart Store
01.2011 - 01.2014
Cashier
Wal-mart Stores Inc.
01.2009 - 01.2011
Courtesy Clerk
Walmart Stores,INC
09.2007 - 01.2009
High School Diploma -
Northview
Similar Profiles
Rita OwenbyRita Owenby
Rural Mail Carrierr Associate at United States Post Office OfficeRural Mail Carrierr Associate at United States Post Office Office
Kay-la KnightKay-la Knight
City Letter Carrier at United States Post OfficeCity Letter Carrier at United States Post Office
Diane BrownleeDiane Brownlee
LSSA at United States Post OfficeLSSA at United States Post Office
Matthew SullivanMatthew Sullivan
On-Call Supervisor at United States Post OfficeOn-Call Supervisor at United States Post Office
Jerrod "Bobby" BrownJerrod "Bobby" Brown
City Carrier Assistant / Collections Carrier at United States Postal Service, USPSCity Carrier Assistant / Collections Carrier at United States Postal Service, USPS