Shana Parker
Simpsonville,SC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
City Carrier Assistant
United States Postal Service
Greer, SC
01.2021 - 03.2022
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Planned and cased mail in sequence of delivery for designated route.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Explained mail regulations, policies or procedures to postal customers.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Distributed mail on foot to residences and businesses, delivering to approximately 800 customers per shift.
Administrative Assistant
Pink Dino Creative
Simpsonville, SC
11.2014 - 12.2020
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Coached new employees on administrative procedures, company policies and performance standards.
- Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
- Organized weekly staff meetings and logged minutes for corporate records.
- Monitored office calendars to plan meetings, activities, and travel to maximize productivity
- Updated spreadsheets and databases to track, analyze and report on performance and sales data
Preschool Teacher
Imagination Station
Simpsonville, SC
12.2009 - 10.2014
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Fostered reasoning and problem solving through active exploration games and activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Taught average of 20 children per school year.
- Applied play-based strategies to provide diverse approaches to learning
Teller/Customer Service Representative
CommunitySouth Bank And Trust
Mauldin, SC
08.2006 - 11.2009
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Maintained balancing record with 100% rate of accuracy.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Coordinated daily cash reconciliation in high-volume location.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Bachelor of Arts - Psychology
Post University
Waterbury, CT06.2023
Skills
- Inter-department collaboration
- Personnel training and development
- Account updates
- Sales expertise
- Budgeting and reporting
- Office administration
- Process optimization
- Account management
- Customer Relations
- Advanced MS Office Suite
- Schedule & calendar planning
- Meeting minutes
- Schedule Management
- Ease with Computers and Technology
- Report Preparation
- Task Prioritization
- Delivery Routing System (DRS)
- Effective communication
- Sorting and labeling
- Time and Attendance Collection System (TACS)
- Mail delivery
- Incident Reporting
- Address Management System (AMS)
- Postal law knowledge
- Mail handling
- Professional relationships
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
City Carrier Assistant
United States Postal Service
01.2021 - 03.2022
Administrative Assistant
Pink Dino Creative
11.2014 - 12.2020
Preschool Teacher
Imagination Station
12.2009 - 10.2014
Teller/Customer Service Representative
CommunitySouth Bank And Trust
08.2006 - 11.2009
Bachelor of Arts - Psychology
Post University
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