Misti Axley
Rome,GA
Summary
Detail-oriented Technical Writer with extensive experience in managing technical documentation within tax software. Quickly mastered complex software systems and regulatory guidelines. Strong skills in communication, organization, and data management enhance customer service support. Focused on improving clarity and usability in documentation to optimize user experience.
Overview
31
31
years of professional experience
Work History
Technical Writer
Wolters Kluwer Tax & Accounting
Kennesaw, Georgia
03.2006 - 09.2026
- Created user manuals and guides to enhance customer understanding of products.
- Created user documentation for various materials and developed how-to guides and instruction manuals.
- Revised content to improve clarity and usability for end-users.
- Worked with cross-functional teams to align product details and confirm accuracy.
- Kept style and formatting consistent across technical documents.
- Proofread documents for accuracy before publication.
- Collaborated with an internal team to develop a comprehensive understanding of product features and functionality.
Customer Service Representative
BellSouth Telecommunications
Kennesaw, Georgia
06.2003 - 06.2004
- Answered customer inquiries and provided accurate product and service information to enhance customer satisfaction.
- Resolved customer complaints promptly, ensuring a positive experience and fostering loyalty.
- Assisted customers with billing inquiries and service issues effectively.
- Cultivated strong customer relationships to drive repeat business and enhance retention.
Assistant Manager
Dollar Zone
Rome, Georgia
03.2003 - 06.2004
- Managed daily operations, shift scheduling, and duty assignments to optimize team efficiency.
- Coordinated daily store operations and staff scheduling to ensure smooth workflow.
- Streamlined inventory tracking and restocking processes to maintain product availability.
- Responded to customer questions and resolved issues quickly.
Assistant Manager
Office Depot Inc
Rome, Georgia
04.1995 - 11.2002
- Facilitated daily store operations and coordinated staff scheduling.
- Trained new employees on customer service standards and store procedures.
- Managed customer service questions and complaints in a timely manner.
- Responded to customer inquiries promptly and resolved concerns quickly.
- Supported daily operations by arranging shifts and assigning duties.
- Created promotional displays to enhance product visibility.
- Tracked employee attendance, timekeeping, and payroll records to ensure accuracy.
Education
Some College (No Degree) - Accounting
Georgia Northwestern Technical College
Rome, GASome College (No Degree) -
Georgia Highlands College (Floyd College)
Rome, GAProfessional Development
Skills
- User documentation and content revision
- Style guide adherence
- Usability testing
- Cross-functional collaboration
- Customer insights
- Problem solving
- Attention to detail
- Documentation management
Timeline
Technical Writer
Wolters Kluwer Tax & Accounting
03.2006 - 09.2026
Customer Service Representative
BellSouth Telecommunications
06.2003 - 06.2004
Assistant Manager
Dollar Zone
03.2003 - 06.2004
Assistant Manager
Office Depot Inc
04.1995 - 11.2002
Some College (No Degree) - Accounting
Georgia Northwestern Technical College
Some College (No Degree) -
Georgia Highlands College (Floyd College)
Professional Development