Misti Ebner
Palm Bay,FL
Summary
Successful and seasoned Licensed Property Insurance Administrative Assistant and Agent with expertise in providing wide range of high-quality insurance solutions. Possesses deep knowledge of insurance industry with extensive experience assessing customer risk and providing tailored solutions to meet needs. Adept at building trust with clients, providing guidance and financial advice, and delivering outstanding service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent/Senior CSR
Loggerhead Insurance
12.2023 - Current
- Recommended type and amount of coverage based on analysis of customers' circumstances .
- Responded to customer calls swiftly to resolve issues and answer questions.
- Calculated quotes and educated potential clients on insurance options.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
FNOL Contractor Representative
AccuServ
03.2023 - 11.2023
- Responded to Insureds First Notice of Loss collecting loss details and dispatching emergency contractor response
- Provided primary customer support to internal and external customers following the repair and claims process to completion
- Open File Review and preformed call center assistance with new hire coaching and responsible for reports to Management on open and closed ratios
- EDMI claims processes and XactAnalysis work flows dispatching of Contractors in a Managed Repair platform
- Gathered, organized and input information into digital database.
FNOL and Dispatch Schedular
Paul Santino Adjusting
08.2021 - 12.2021
Retrieve all incoming CAT claims from dispatch Ques multi carriers and complete First Notice of Loss initial determination
intake and dispatch any emergency claim issues to carriers.
Order or locate all Expert and Roof reports,
Schedule the inspection and add all claim file notes to keep claim current with carriers claims best practices
Receives, investigates, and then responds to customer complaints, claim and coverage questions , ALE and reporting Fee Bill Submission
QA Claim Reviewer /Adjuster Support & Training
CRU Catastrophe Response Unit
01.2018 - 01.2021
- Trained adjusters and other claims staff members on proper handling and evaluation of property claims.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Clarified coverage of losses to adjusters and provided assistance in itemizing damages and completing claims process
- Conducted day-to-day administrative tasks to maintain information files and process paperwork. and audits of adjusters work flow and carrier reconciliation of open and closed claim status
Claims Dispatcher and File Reviewer
CIS A Group Of Companies / Alamo Claims Services
01.2013 - 03.2017
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Handle multiple calls incoming/outgoing regarding logistics and claims assignments and reassignments.
- Develop zip code and territory correct inspection data for all claim assignments to field and maintain contact with Adjusters regarding their schedules
- FNOL calls ,Post Insured specific Coverage reviews and Contact notes entered in various carrier software systems
- Open File Review for Adjuster to claim compliance and reported findings to Team Lead for corrective actions
Education
High School Diploma -
Palm Vista Christian School
Ft. Pierce05.1986
Skills
- Regulatory service compliance in Property Insurance Claims Processes
- Employee training development
- Timely dispatch coordination of Field assignments
- Operational enhancement initiatives
- Policy adjustment
- Client account management
- Insurance product expertise
- Clear and concise communication
- Call Center FNOL Intake
- Licensed Customer Service Representative Level III and Agent
- Management collaboration
- Workflow optimization
Certification
4-40 CSR State of Florida
20-44 Personal Lines Agent
Timeline
Licensed Insurance Agent/Senior CSR
Loggerhead Insurance
12.2023 - Current
FNOL Contractor Representative
AccuServ
03.2023 - 11.2023
FNOL and Dispatch Schedular
Paul Santino Adjusting
08.2021 - 12.2021
QA Claim Reviewer /Adjuster Support & Training
CRU Catastrophe Response Unit
01.2018 - 01.2021
Claims Dispatcher and File Reviewer
CIS A Group Of Companies / Alamo Claims Services
01.2013 - 03.2017
High School Diploma -
Palm Vista Christian School
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