Misti L. Coyle
Mohnton,PA
Summary
To utilize my experience, education, and training in an occupation that challenges my abilities, allows for career growth, and provides an opportunity for advancement.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Talent Acquisition Manager
Suburban Pest Control
Remote
05.2023 - Current
- Increased the quality of new hires by refining job descriptions, setting clear expectations, and establishing performance metrics for success.
- Managed a high-performing talent acquisition team, fostering professional development opportunities, setting performance goals, and providing continuous support for success.
- Created comprehensive reports on recruitment trends and metrics which informed executive decision-making related to workforce planning strategies.
- Evaluated and updated company recruitment policies to ensure alignment with industry best practices and compliance with applicable laws and regulations.
- Coordinated job fairs and campus recruiting events to attract top talent from diverse backgrounds.
- Spearheaded diversity inclusion initiatives within the recruitment process by partnering with community organizations focused on underrepresented groups in the workforce.
- Reduced time-to-fill rates by utilizing advanced recruitment tools such as applicant tracking systems and social media platforms.
- Maintained up-to-date knowledge of employment laws and regulations, ensuring compliance throughout the recruitment process.
- Identified and created recruitment and administrative performance metrics and data to analyze trends, drive change, and assess progress.
- Collaborated with HR team members to ensure a seamless onboarding experience for new hires through effective communication and coordination of orientation programs.
Talent Acquisition & Recruitment Specialist
Hawx Smart Pest Control
Remote
01.2022 - 03.2023
- Full cycle recruitment, hiring and onboarding all levels of positions for pest control branches in my assigned territory
- Leads aggressive talent acquisition and full cycle recruitment efforts
- Formulating and implementing project management strategy for hiring initiatives
- Closely monitors hiring needs by branch and overall designated territory
- Ensures job postings and recruitment efforts are updated according to territory needs
- Cross functional collaboration with Branch Managers, management, and operations team to ensure recruitment efforts are thorough as well as ensuring prompt candidate screening takes place
- Efficiently reacts to interested candidates to optimize recruitment and hiring process
- Coordinates scheduling and interview process with branch/territory and/or other hiring managers
- Supports implementation of best practices as it pertains to job postings, screenings, applicant tracking, etc
- Brings new ideas and solutions to the team to elevate the candidate hiring experience
Sales and Service Route Manager
Archer Pest Control
Camp Hill, PA, USA
01.2010 - 01.2021
- Oversee the daily operations of the business, train new service reps
- Estimating, contracting and scheduling general pest, termite, rodent, and bed bug customers
- Identify pest problems, provide communication and appropriate education for proper pest management
- Wood destroying insect inspections & reports, termite and exclusion elimination work
- Coordination of services, analyze work orders, review customer needs
- Plan monthly and daily route schedules
- Respond to Emergency Services requests
- Provide daily documentation of completed services and monthly customer log reports
- Collects deposits and account balance
- Maintain, service and operate approved pest application equipment
- Conform to appropriate state application guidelines and safety standards
- Abide by product MSDS application methods and safety standards
- Attending monthly/yearly safety and certification courses to learn new industry standards and practices
Sales and Service Representative
Steritech Group
Charlotte, NC, USA
01.2008 - 01.2010
- Estimating, contracting and scheduling customers
- Identify pest problems, provide consistent communication and appropriate education for proper pest management
Independent Contractor / Recruitment / Instructor
FedEx Ground
Lewisberry, PA, USA
01.2001 - 01.2010
- Responsible for hiring, training and terminating subcontractors
- Prepare education and training materials
- Present information in various settings including: classroom studies, over the road instruction and obstacle course training
- Utilize a variety of instructional techniques (role playing, simulations, team exercises, group discussions, videos and lectures
- Observe and evaluate driver performance
- Oversee 9 Drivers, manage the daily operations of a logistics business
- Enforce all administrative policies and procedures
- Managing the daily operations of a Delivery Business within the guidelines of my Contract
- Develop, write and implement Ambassador Driver Safety Training Program and Manual
Education
High School Diploma -
Dover Area High School
Trained & Certified Medical Specialist -
United States Army
Fort Leonardwood, MOEnvironmental Science -
American Military University
Skills
- Talent Acquisition
- Recruitment
- Implementing Policies
- ATS Systems
- Employee Growth
- Development
- Recruitment outsourcing
- Training
- Coaching
- Motivating
- Manage and Maintain KPI’s
- NPS’s
- Customer service
- Client satisfaction
Certification
- PA State Certified – Licensed Pest Applicator, Category 11 – Household Pests & Health, Category 12 – Wood Destroying Pests
- Maryland Reciprocal State Certified – Licensed Pest Applicator
- PA Department of Education – Licensed Member of the National Safety Council
- Masters Class Management
- Masters Certified in Business Management
- Masters Certified in Operations Management
- Alison Certifications
- Managing Health & Safety in Schools
- Workplace Safety & Health
- Talent Acquisition Practices
- MHRM - Recruitment and Selection Process
Timeline
Talent Acquisition Manager
Suburban Pest Control
05.2023 - Current
Talent Acquisition & Recruitment Specialist
Hawx Smart Pest Control
01.2022 - 03.2023
Sales and Service Route Manager
Archer Pest Control
01.2010 - 01.2021
Sales and Service Representative
Steritech Group
01.2008 - 01.2010
Independent Contractor / Recruitment / Instructor
FedEx Ground
01.2001 - 01.2010
High School Diploma -
Dover Area High School
Trained & Certified Medical Specialist -
United States Army
Environmental Science -
American Military University