Misti McKelley
Summary
Enthusiastic Assistant General Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of blueprints and training in technical documents. Motivated to learn, grow and excel in the Industry.
Overview
5
5
years of post-secondary education
8
8
years of professional experience
Work History
Assistant General Manager
Hampton Inn & Suites Canton
Canton, OH
07.2015 - Current
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Supervised team of 4-6 front desk agents and helped to resolve issues arising during shifts.
- Provided services efficiently and with high level of accuracy.
- Managed team of 10-20 employees, overseeing hiring, training, and professional growth of employees.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Prepared weekly reports and assimilated to the owners and General Manager.
Hotel Night Auditor
Holiday Inn Express
North Conway, NH
03.2013 - 06.2015
- Kept accounts in balance and ran daily reports to verify totals.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Explained details regarding property, including pool area, spa and fitness center to acclimate patrons to resort environment.
- Promoted local entertainment and eateries and offered details to assist patrons.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
BBA - Marketing
Kent State University
Kent, OH 08.1995 - 05.1999
No Degree - Architecture
Kent State University
Kent, OH 08.2004 - 05.2006
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Strategic planning skill
undefinedTimeline
Assistant General Manager
Hampton Inn & Suites Canton
07.2015 - Current
Hotel Night Auditor
Holiday Inn Express
03.2013 - 06.2015
No Degree - Architecture
Kent State University
08.2004 - 05.2006
BBA - Marketing
Kent State University
08.1995 - 05.1999
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