Misti Novak
Fairfield
Summary
Dynamic professional with a proven track record at the Iowa Department of Corrections, excelling in document management and teamwork. Adept at ensuring compliance and accuracy, I leverage strong communication skills and attention to detail. Committed to continuous improvement and excellence in all endeavors.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Secretary
8th District Iowa Department of Corrections
Fairfield
12.2022 - Current
- Enter court orders into ICON and create agreements
- Scan and file documents
- Edited Pre Sentence Investigation documents.
- Oversaw the collection of urine samples.
- Monitored Community Treatment program attendance for accuracy and compliance.
Iowa Insurance Agent
Independant Agent
Fairfield
07.2006 - Current
- Monitored clients' insurance coverages to ensure changing needs were met.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Provided customers with information regarding plan features, pricing, and availability.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
Financial Counselor
Jefferson County Sheriff's Office
Fairfield
10.2017 - 03.2023
- Handled patient accounts and ensured accurate record-keeping.
- Provide guidance to community resources.
- Provide estimates and answer billing questions
- Assist patients with internal financial assistance or Iowa Medicaid
- Fostered confidential and trusting bonds with patients.
- File probate claims in Iowa Courts Online
Education
Associate of Arts - Business Management
Indian Hills Community College
Ottumwa03-2016
Skills
- Excellent communication
- Document management
- Court order processing
- Data entry accuracy
- Client relationship management
- Financial assistance processing
- Billing inquiries resolution
- Confidential record keeping
- Time management
- Organization
- Microsoft & Excel expertise
- File systems management
- Payment posting
- Customer service
- Filing experience
- Complex Problem-solving
- Proofreading expertise
- Phone etiquette
- Office supply inventory
- Keyboarding skills
- Attention to detail
- Insurance documentation
Certification
- Core Correctional Practices (CCP)
- Certified Notary Public
- Iowa Life, Health & Annuity License
References
References available upon request.
Timeline
Secretary
8th District Iowa Department of Corrections
12.2022 - Current
Financial Counselor
Jefferson County Sheriff's Office
10.2017 - 03.2023
Iowa Insurance Agent
Independant Agent
07.2006 - Current
Associate of Arts - Business Management
Indian Hills Community College
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