Mistie Gay
Cullman,AL
Overview
32
32
years of professional experience
Work History
Director of Care Transition /Marketing
Venza Care
02.2024 - Current
- Assisted with development and execution of marketing strategies to maintain occupancy levels.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Analyzed operational workflows to identify inefficiencies and recommend process enhancements.
- Conducted regular assessments of patient satisfaction, utilizing feedback to drive improvements in services offered.
- Established performance metrics to monitor progress toward departmental goals and drive ongoing improvements.
- Partnered with community organizations to enhance public relations and promote awareness of services offered by the facility.
- Served as a key liaison between the nursing department and other disciplines within the organization, ensuring seamless integration of services.
- Collaborated with executive leaders to develop strategic plans aligned with organizational objectives.
- Promoted a positive work environment through effective leadership and support for staff development opportunities.
- Supervised and coached team members on proper procedures and care standards.
- Coordinated with community medical and health providers to determine patient treatment, discharge and plan of care.
- Upheld ethical principles in all aspects of decision-making, fostering an environment where patients'' rights were respected and protected.
Admissions/Clinical Liaison
Venza Care
03.2023 - 02.2024
- Conducted regular evaluation of admission policies and procedures, making necessary adjustments to maintain alignment with institutional objectives.
- Facilitated communication between healthcare providers and patients to enhance care coordination.
- Streamlined referral processes, improving response times for patient access to specialized care.
- Analyzed feedback from patients and providers to refine services and improve satisfaction outcomes.
- Responded to and investigated complaints and concerns of patients.
- Evaluated patient satisfaction and made suggestions for changes or improvements.
- Served as a liaison between patients and their insurance providers, advocating for coverage of necessary treatments and services.
- Facilitated seamless transitions of care for patients entering rehabilitation services, resulting in reduced anxiety and improved healing environment.
- Provided essential support during emergencies or crises situations, working closely with hospital staff to ensure appropriate patient placement and timely admission into post-acute care settings.
- Collaborated with marketing efforts to showcase facility strengths and attract new referral sources from local hospitals or community-based organizations.
- Developed strong rapport with community partners by attending local health fairs, conferences, or networking events to promote the facility''s programs and services.
- Cultivated productive relationships with referral sources, leading to increased admissions for the facility.
Admissions/Marketing/Clinical Liaison
USA Healthcare
06.2018 - 03.2023
- Streamlined the referral process for smoother patient transitions into post-acute care settings through meticulous documentation and timely communication.
- Conducted thorough assessments of patients'' medical histories, diagnoses, prognoses, medications, and treatment goals to determine eligibility for specific programs or services.
- Optimized resource utilization by identifying opportunities for cost savings within clinical operations without compromising patient care quality.
- Promoted positive patient outcomes by identifying potential barriers to recovery and addressing them proactively with the treatment team.
- Maintained compliance with all federal/state regulations governing skilled nursing and rehabilitation services, ensuring high-quality service delivery for all patients.
- Provided essential support during emergencies or crises situations, working closely with hospital staff to ensure appropriate patient placement and timely admission into post-acute care settings.
- Collaborated with marketing efforts to showcase facility strengths and attract new referral sources from local hospitals or community-based organizations.
- Cultivated productive relationships with referral sources, leading to increased admissions for the facility.
- Served as a liaison between patients and their insurance providers, advocating for coverage of necessary treatments and services.
- Developed strong rapport with community partners by attending local health fairs, conferences, or networking events to promote the facility''s programs and services.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Admission Coordinator
Folsom Center Healthcare
06.2017 - 06.2018
- Collaborated with multidisciplinary teams to address patient needs during the admission process.
- Monitored compliance with regulatory standards in all admission-related activities.
- Developed resources and materials to improve patient understanding of admission procedures.
- Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
Utilization Review Nurse
Folsom Center Healthcare
05.2015 - 06.2017
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Ensured compliance with regulations and accreditation standards by maintaining accurate documentation of all utilization review activities.
- Evaluated medical guidelines and benefit coverage to determine appropriateness of services.
- Performed prior authorization review of services requiring notification.
- Served as a vital liaison between patients, healthcare providers, and insurance companies, fostering effective communication and coordination among all parties involved in the care process.
- Assisted discharge planning efforts through prompt identification of medically stable patients who were ready for transition to alternate levels of care.
- Obtained authorizations from multiple insurance carriers for various levels of care.
- Enhanced patient care coordination by effectively communicating review outcomes to healthcare teams.
- Promoted patient education by providing resources and information on treatment options and healthcare rights.
Nursing Clinical Liaison
Woodland Village Health Care
09.2009 - 05.2015
- Responded to and investigated complaints and concerns of patients.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Participated in interdisciplinary team meetings to discuss ongoing patient cases and share relevant information that could impact care plans or admission status.
- Assisted in enhancing facility reputation by fostering positive relationships with patients and family members during the admissions process.
- Enriched patient experience by coordinating multidisciplinary team meetings to review individualized goals and progress updates regularly.
- Enhanced care coordination by collaborating with healthcare providers, patients, and families to develop comprehensive care plans.
- Cultivated productive relationships with referral sources, leading to increased admissions for the facility.
- Facilitated seamless transitions of care for patients entering rehabilitation services, resulting in reduced anxiety and improved healing environment.
- Reduced hospital readmission rates by closely monitoring patients'' progress and ensuring appropriate follow-up care upon discharge.
- Developed strong rapport with community partners by attending local health fairs, conferences, or networking events to promote the facility''s programs and services.
- Served as a liaison between patients and their insurance providers, advocating for coverage of necessary treatments and services.
- Collaborated with marketing efforts to showcase facility strengths and attract new referral sources from local hospitals or community-based organizations.
- Maintained compliance with all federal/state regulations governing skilled nursing and rehabilitation services, ensuring high-quality service delivery for all patients.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
MDS Coordinator
Woodland Village Health Care
05.2006 - 09.2009
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Monitored patient reactions after administering medications and IV therapies.
- Evaluated patient histories, complaints, and current symptoms.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Set schedules for staff to start and complete MDS assessments and care plan meetings.
- Ensured timely completion of all MDS assessments, maintaining full compliance with federal and state regulations.
- Maintained up-to-date knowledge on CMS guidelines and changes to ensure accuracy in reporting and reimbursement processes.
- Enhanced patient care quality by implementing comprehensive MDS assessments and care plans.
- Verified prompt and accurate completion of MDS activities for billing.
- Collaborated with nursing staff to provide accurate and timely clinical assessments for each resident, leading to improved overall care.
- Collaborated closely with therapy departments to accurately capture rehabilitation needs within MDS documentation, supporting appropriate resource allocation for residents'' needs.
- Monitored changing regulations related to RAI/MDS requirements, keeping staff informed about updates that impact their daily work routines.
- Completed minimum data set assessments with strong collaboration across business, provider and clinical disciplines.
- Developed strong relationships with interdisciplinary team members to facilitate efficient collaboration on resident care planning.
- Led weekly utilization review to go over recent clinical activities.
- Complied with federal and state regulations for completion and coordination of RAI process.
- Ensured compliance with federal and state regulations by meticulously reviewing and updating resident care plans.
- Participated in quality assurance reviews to verify accuracy and reliability of data.
Restorative Nurse
Woodland Village Health Care
06.1999 - 05.2006
- Elevated the quality of patient care by staying current with industry advancements, attending relevant workshops and conferences to expand knowledge base.
- Strengthened interdisciplinary collaboration by participating actively in team meetings and sharing valuable insights from direct patient care experiences.
- Provided ongoing support to families, offering resources and guidance on best practices for continued recovery at home.
- Contributed to the reduction of pressure ulcers among bed-bound patients through vigilant skin assessments and preventative interventions.
- Improved patients'' mobility and independence by designing and conducting rehabilitative exercises tailored to their specific conditions.
- Streamlined workflow efficiency within the restorative nursing department by identifying areas for improvement and implementing targeted solutions.
- Evaluated patient progress regularly, adjusting treatment plans as needed to maximize therapeutic outcomes.
- Maintained accurate patient records, ensuring proper documentation of progress towards established goals and objectives.
- Enhanced patient recovery rates by implementing individualized restorative nursing care plans.
- Collaborated with interdisciplinary teams to develop comprehensive care plans addressing patients'' physical and emotional needs.
- Reduced hospital readmission rates through diligent monitoring and timely intervention for at-risk patients.
- Recorded details regarding therapies to keep patient charts updated.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Facilitated smooth transitions between acute care settings and long-term rehabilitation facilities for optimal continuity of care.
Med Cart Nurse
Woodland Village Health Care
04.1995 - 06.1999
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
- Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
- Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
- Consistently adhered to strict safety guidelines while administering medications or performing invasive procedures.
- Created an efficient shift handover process which improved continuity of care between nursing shifts.
- Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
- Managed patients recovering from medical or surgical procedures.
- Educated family members and caregivers on patient care instructions.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
LPN Charge Nurse
Oneonta Manor
01.1994 - 04.1995
- Collaborated with other healthcare professionals to provide quality patient care.
- Maintained accurate documentation of patient information, enabling informed decision-making among the healthcare team members.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Delegated tasks effectively, optimizing staff productivity and maintaining a well-organized nursing unit.
- Assembled and used equipment such as catheters, tracheotomy tubes, or oxygen suppliers to effectively manage patient care.
- Utilized critical thinking skills to make sound clinical decisions in high-pressure situations, minimizing risks and ensuring patient safety.
- Analyzed patient assessments and laboratory data to bring any issues to attention of physicians.
- Provided compassionate end-of-life care, supporting patients and their families through difficult times.
- Promoted continuity of care by thoroughly documenting shift-to-shift communication in nursing reports.
- Promoted patient independence by teaching self-care skills and explaining conditions and medications.
- Developed strong relationships with patients'' families, keeping them informed of progress reports and collaborating on decisions regarding their loved ones'' healthcare plans.
- Maintained accurate medical records in accordance with established protocols, ensuring confidentiality of sensitive information at all times.
- Managed daily staff assignments and patient scheduling to guarantee clinic coverage and flow.
- Updated patient medical records with services provided, health conditions, and response to treatments using Software.
- Collaborated with interdisciplinary team members to optimize patient outcomes and deliver high-quality care.
- Administered medications and injections to patients.
- Monitored patient health conditions to report changes to assigned physician.
- Delivered emotional support to patients and families during challenging times.
- Supported diagnoses by taking blood samples from patients for laboratory testing.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Coordinated patient transfers to other facilities.
Education
General Studies
Wallace State Community College
Hanceville, ALPractical Nursing
Bevill State Community College
Sumiton, AL09.1992
Timeline
Director of Care Transition /Marketing
Venza Care
02.2024 - Current
Admissions/Clinical Liaison
Venza Care
03.2023 - 02.2024
Admissions/Marketing/Clinical Liaison
USA Healthcare
06.2018 - 03.2023
Admission Coordinator
Folsom Center Healthcare
06.2017 - 06.2018
Utilization Review Nurse
Folsom Center Healthcare
05.2015 - 06.2017
Nursing Clinical Liaison
Woodland Village Health Care
09.2009 - 05.2015
MDS Coordinator
Woodland Village Health Care
05.2006 - 09.2009
Restorative Nurse
Woodland Village Health Care
06.1999 - 05.2006
Med Cart Nurse
Woodland Village Health Care
04.1995 - 06.1999
LPN Charge Nurse
Oneonta Manor
01.1994 - 04.1995
General Studies
Wallace State Community College
Practical Nursing
Bevill State Community College