Mistie Reichenbach
Newville,PA
Summary
With over 20 years of experience in customer service administration, scheduling, and dispatching, I am known for strong organizational skills, multitasking ability, and professionalism. As a Fleet Manager for nearly two years, I managed company vehicles with an emphasis on safety, cost control, and operational efficiency using GPS technology and data analysis.
Overview
14
14
years of professional experience
Work History
Fleet Manager / Service Administrator / Dispatcher
Ainsworth Inc.
Mechanicsburg, PA
06.2024 - 02.2026
- Manage vehicle fleet operations for Pennsylvania and Maryland offices using Element Fleet Management, Microsoft Office, Dynamics GP, Excel, SharePoint, and Outlook.
- Managing fleet vehicle maintenance, inspections, recalls, repairs, replacement, rentals, safety, costs, towing, handing accidents, insurance claims, local and state police reports, and disposal.
- Follow the requirements, compliance standards, and procedures set by both the Pennsylvania Department of Transportation (PennDOT) and the Maryland Department of Transportation (Maryland DOT).
- Oversee and track GPS systems installed in fleet vehicles.
- Request a Certificate of Insurance (COI) from Marsh McLennan Agency (MMA) to confirm liability coverage for technicians, contractors, and job sites.
- Develop filter and supply lists within XOi Technology by utilizing digital documentation from technicians gathering equipment assets in the field to establish efficient workflows.
- Proactively collaborate with technicians to ensure prompt status updates and closure of workflows in alignment with customer deadlines.
- Scheduling and dispatching technicians, equipment, and vehicles to job sites.
- Management of multi-line telephone communications.
- Highly self-motivated and consistently practices effective time management to ensure productivity in a remote home office environment.
- Managing, coordinating, scheduling with customers, vendors, technicians for product demonstrations, training and internal meetings.
- Weekly friendly reminders to check in with technicians to see if equipment and tools are performing properly and they have made it home safely every day.
CO-Pack Admin
Metro Supply Chain
Carlisle, PA
09.2017 - 05.2024
- Arranging delivery appointments with OpenDocks and ensuring excellent customer service via multi-line communication.
- Utilize Nulogy to generate delivery receipts and promptly communicate any discrepancies identified to customers.
- Organizing and generating production work orders.
- Check the specifications for the production build.
- Ensure that all materials are either part of the in-house inventory or currently in transit and confirm that inventory records are accurate to complete the build.
- Production has been confirmed as complete, and the work order will be closed for customer billing through Red Prairie.
- Demonstrates proficiency in Excel for generating weekly and monthly forecasts, schedules, and production reports, including output figures, material waste, material weights, and production downtime for each customer.
Workflow Coordinator Supply Chain Logistics
XPO Logistics
Carlisle, PA
09.2011 - 07.2017
- Carefully reviews both inbound and outbound orders for precision, promptly identifies issues or inefficiencies, reallocates tasks as needed, and quickly resolves any discrepancies encountered.
- Evaluated and implemented strategies to improve quality, increase productivity, and minimize costs.
- Prepared and shared daily productivity and shipping updates across every department.
- Organized, allocated, trained, and supervised personnel to ensure timely achievement of demanding production targets.
Education
Associates of Arts - Early Education
Harrisburg Area Community College
Harrisburg, PA05-2001
Skills
- Proficient with Microsoft Office applications, including Outlook, Dynamics GP, Excel, Word, PowerPoint, SharePoint, and Teams
- Telecommuting
- Virtual Collaboration, Zoom
- Organizing and Planning
- Adaptability
- Action Oriented
- Multiline Telephone Call Administration
- Analytical Thinking
- Multitasking
- Data Entry Operations
- Problem Solving
- Timeframe Focused
Timeline
Fleet Manager / Service Administrator / Dispatcher
Ainsworth Inc.
06.2024 - 02.2026
CO-Pack Admin
Metro Supply Chain
09.2017 - 05.2024
Workflow Coordinator Supply Chain Logistics
XPO Logistics
09.2011 - 07.2017
Associates of Arts - Early Education
Harrisburg Area Community College